Coronavirus (COVID-19) update

You can get instant help 24/7 from our virtual assistant, or visit our Coronavirus help and support page for frequently asked questions about COVID-19. Customers who can’t pay now as a result of the Coronavirus pandemic, call us – we want to help you.

If you’re driving less, you may be able to temporarily lower your mileage and could be entitled to a refund. Find out more on our lockdown car insurance refund page.

Customer reviews you can trust

We work hard to give our Pet insurance customers the best possible claims service. Partnering with the independent ratings provider Reevoo means we can collect genuine customer reviews and feedback. These unbiased opinions give an honest view on how well we’re meeting our customers’ needs.

About Reevoo

Impartial

Reevoo never removes or edits bad reviews, but won’t publish reviews with swearing or spam. If a Direct Line customer leaves a bad review you’ll be able to read it.

Independent

Reevoo collects consumer reviews for over 100 companies. Its independence means it can’t be swayed by the companies it works with.

Trustworthy

Reevoo only collects reviews from verified customers. There are no fake or paid reviews to swing customer opinion in our favour.