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Customer reviews you can trust

We work hard to give our Pet insurance customers the best possible claims service. Partnering with the independent ratings provider Reevoo means we can collect genuine customer reviews and feedback. These unbiased opinions give an honest view on how well we’re meeting our customers’ needs.

About Reevoo


Reevoo never removes or edits bad reviews, but won’t publish reviews with swearing or spam. If a Direct Line customer leaves a bad review you’ll be able to read it.


Reevoo collects consumer reviews for over 100 companies. Its independence means it can’t be swayed by the companies it works with.


Reevoo only collects reviews from verified customers. There are no fake or paid reviews to swing customer opinion in our favour.