Coronavirus (COVID-19) update

You can get instant help 24/7 from our virtual assistant, or visit our Coronavirus help and support page for frequently asked questions about COVID-19. Customers who can’t pay now as a result of the Coronavirus pandemic, call us – we want to help you.

If you’re driving less, you may be able to temporarily lower your mileage and could be entitled to a refund. Find out more on our lockdown car insurance refund page.

Car claims

24-hour accident recovery helpline
0800 269 015

General claims
0345 246 8471

Home claims

24-hour emergencies
0345 878 5081

General claims
0345 246 8412

Travel claims

General claims
0345 246 8680

24-hour emergencies
+44 (0) 1252 740 098

Breakdown

24-hour emergency - UK
0800 590 590

24-hour emergency - EU
+44 113 390 5300

Business claims

Landlord claims

General claims
0345 303 1753

Business claims

General claims
0345 303 1753

Van claims

General claims
0345 246 8817