Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Let your claims advisor handle it

We know that making a claim can be stressful and inconvenient. That’s why your SELECT claims advisor will deal with all the paperwork on your behalf and guide you through everything until your claim is settled.

All you need to do is...

Tell us what happened

We’ll need your surname and postcode to get started, then you can concentrate on telling us what happened. Before you call, it helps to note down all the details about the incident and what you’re claiming for. Also collect together any documents, receipts and photos you think are relevant.

Remember, we’re here to help

Our support doesn’t stop once you’ve submitted your claim. Whatever guidance you might need, we’ll be on hand to help throughout the process. Your dedicated advisor will even give you their direct contact details, so you can ask for advice whenever you need it.

Use our recommendations

To save you the trouble of calling around, we can put you in touch with a number of approved contractors and specialists so that you can start getting things back to normal. Just ask your advisor about what you might need to do next, and they’ll talk you through some options.

Ready to make a claim?

Call us 24/7 on 0345 246 8859

Calls may be monitored and recorded.
Call charges will vary.