Make a SELECT Premier claim

0345 835 2474

0345 835 2474

Our Claims Centre is open 24/7.


Good to know

If you need to make a claim, we’ll give you your own personal Claims Advisor to guide you through and manage it on your behalf. Your Claims Advisor will also provide you with their direct telephone number.

What will I be asked for?

Your policy number - your surname and postcode is fine as well if you don’t have it at hand.

A brief description of what happened and where the incident took place.


Any relevant documents or photographs to support your claim.

Frequently asked questions

Why is it important I calculate the full value of my contents?

It's important to cover your contents for their total value in order to be fully covered in the event of a claim. This may not be theft and could include causes such as fire, flood or burst pipes which may unfortunately result in all of your contents being destroyed. We recognise that SELECT Premier customers are much more likely to require a higher limit for contents cover than many policies provide, which is why we offer £100,000 of cover as standard, with higher limits available if required.

If you’re unsure of the amount of cover you need, it can be helpful to write an inventory on a room-by-room basis, taking care not to forget items stored out of sight, such as clothes or books. Our SELECT Premier Customer Advisors are trained to offer specialist advice on the level of contents cover you need.

How can I make sure my jewellery is covered?

Items of jewellery - along with fine art - are collectively known as ‘valuables’ under our policies. It’s important that items are separated from the general contents section of the policy in order to make sure they’re properly covered.

We recognise that SELECT Premier customers are much more likely to require a higher amount of jewellery cover than a standard policy provides and might also own single expensive rings, necklaces or earrings. Jewellery cover is an important part of our commitment to you so it’s important to make sure they’re fully insured – these items are not only likely to be a significant investment but may also have great sentimental value. Some of the reasons to cover your jewellery include:

  • Jewellery is theft-attractive because it’s small in size and easy to dispose of.
  • Jewellery is more vulnerable to theft, accidental loss and damage whilst away from home.

In addition, the value of these items has increased dramatically over recent years. If the values you’ve placed on these items are out of date, you might not receive their full replacement value in the event of a claim.

Good to know:

Diamond prices increased 14% on average each year from 1960 to 2014 (Source: Antwerp World Diamond Trade Centre).

The price of gold increased 15% on average each year over the last 10 years (Source: Gold Price).

This is why we recommend getting up to date valuations every five years. We have a range of valuation services available, from individual items to whole collections and our SELECT Premier Customer Advisors can help you find the right one for your requirements.

How can I make sure my artwork is covered?

Items of fine art - along with jewellery - are collectively known as ‘valuables’ under our policies. It’s important that valuables are separated from the general contents section of the policy in order to make sure they’re properly covered. The reason for wanting to separate fine art from contents is that fine art (in the majority of cases) poses less of a risk than many items of general contents (such as electrical goods), which are much easier for thieves to dispose of. They also tend to be treasured possessions, or collections, and therefore greater care is taken of these items.

What does fine art include?


Paintings, drawings, prints, etchings, photographs, tapestries, rugs, porcelain, statues, manuscripts, clocks, barometers, antique furniture, collectibles and other works of art with historical value or artistic merit.

We recommend getting up to date valuations every five years. We have a range of valuation services available, from individual items to whole collections and our SELECT Premier Customer Advisors can help you find the right one for your requirements.

What’s the rebuild value of my home?

This means the cost to completely rebuild your home and any outbuildings, including materials and labour. This will vary according to the size, age and type of property you live in. We recognise that not everyone will know the rebuild cost of their home, so if it’s of 'standard construction' we offer unlimited buildings rebuild cover, so you can relax knowing you're fully covered. We do this by working with the Royal Institute of Chartered Surveyors to obtain an average rebuild cost for your home, which we then use to work out your premium.

In some instances this won’t be possible, for example:

  • If your home has more than five bedrooms
  • If our home was constructed prior to 1720
  • If your home is a listed building
In these instances we’ll work with you to obtain an accurate rebuild cost. If you recently purchased your home, an up to date rebuild cost will be detailed in the deeds or survey, or alternatively it may have been surveyed separately.

What do I need to consider before undertaking building works?

  1. What is the increased risk to my home?

    • Fire. Fire is without doubt the biggest risk when undertaking building works. Most works will represent an increased fire hazard, particularly if they involve a roof extension or plumbing. Even something as simple as a cigarette break could have devastating consequences, so it’s important to make sure appropriate precautions are taken before commencing any work.
    • Theft. Especially if your home will be unoccupied throughout the duration of the work, or if scaffolding has been erected.
    • Burst or leaking pipes. For example, if any plumbing work is being undertaken.
    • Liability. In order to avoid disputes, make sure you know who’s liable for damage or loss to the work whilst in progress and materials stored on site. You could still be held liable in the event of unlawful trespass onto the site, so it’s important to take adequate security measures.
    • Storm/weather. If the work involves knocking through existing walls or roof work then your home may be subject to increased water and wind damage.
    • Accidental damage. For example, vibrations from drilling could knock a vase from the shelf or increased dust levels could damage artwork.
  2. What needs insuring?

    • Existing structure (contents and valuables if your home will still be occupied).
    • Contract works (works in progress e.g. an extension) and site materials.
    • Liability.
  3. Who should insure them?

    • Existing structure – this will be your responsibility.
    • Contract works – this depends on contract and nature of works. However more often than not this will be the contractor’s property, and therefore theirs to insure, until the date of practical completion.
    • Public and employers’ liability - contractor is liable and must cover the employer in the event of a loss.
  4. When do ‘works’ become ‘existing structure’?

    Date of practical completion: “The date certified by the Architect/Contract Administrator when in his opinion the Contractor actually finishes the work to all practical intents and purposes.” It’s at this stage ownership of the completed ‘works’ pass to our insured and should therefore be covered under our contract.

  5. What will we need to know as your insurer?

    The types of things we’ll need to know are:

    • Will your home be unoccupied for more than 60 days?
    • Details of work to be undertaken, including duration and cost.
    • Depending on the scale of the work, who is responsible for on site security and where any materials are being stored.
    • Will any of the work represent a fire risk?
    • What type of contract has been signed?
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Things you need to know about Over 50s life insurance:
Premiums stop after your 90th birthday but you still enjoy cover for the rest of your life. In the first year, if you die from natural causes we will refund any premiums, or if you die as a result of an accident, we will pay your cash sum. After the first year regardless of the cause of death we will pay your cash sum. Depending on how long you live, the total sum paid in premiums may be more than the cash sum payable on death. If you stop paying your premiums before the end of your policy your cover will stop 30 days after your missed premium and you won’t get anything back. This isn’t a savings or investment product and has no cash value unless a valid claim is made. Inflation will reduce the buying power of your cash sum in the future.

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