Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Breakdown cover documents

Here you can find our latest breakdown cover documents available for you to download.

Remember, if you already have breakdown cover with us, the wording of your policy may differ from the one you’ll find here.

You’ll need Acrobat Reader to be able to view the documents. If you don’t have Acrobat Reader you can get it free at http://get.adobe.com/uk/reader/.


I need my policy documents

Good to know: Read the breakdown policy summary for a handy overview of our Breakdown Cover. This includes significant features and a table of our five cover levels: Rescue, Rescue Plus, Recovery, Recovery Plus and Euro Plus.

Existing customer?

You can now view your existing Breakdown cover policy online with My Dashboard.

Give us a call

We’re here to help, so if you have any questions about breakdown cover documents please get in touch.