Life insurance ‐ get in touch

We’ve put together some answers to the 5 most common questions you ask us.

How much life insurance cover should I get?

You choose how much life insurance to buy. You might want your policy to pay out the value of your mortgage, or a specific lump sum for your dependants, or provide enough to cover both. To help you get an idea of how much cover you might need, take a look at our cover calculator.

What is 'Critical Illness Cover'?

Critical Illness Cover is designed to help cover critical illnesses which would have a severe impact on your lifestyle. We provide cover for conditions such as some forms of cancer, heart attack and stroke. The policy covers more than the guidelines published by the Association of British Insurers. It is important to refer to the Guide to Critical Illness Cover.

How long should my life insurance cover be for?

You can choose your policy term, subject to the terms and conditions in the Policy Booklet. You may wish to consider for example, when you plan to retire, the length of any financial commitments like your mortgage, and the age of any dependents you may have. These are factors that may indicate how many years you'd like the policy to run.

When will I receive my gift?

We'll aim to send you your gift seven months after your policy start date, as long as you continue to pay your premiums. Please read the gift terms and conditions for more information.

What if I need to make a change to my policy?

Our policies allow you to make changes, such as changing the term of your policy

  • Increasing or decreasing your cover amount
  • Changing between monthly or annual premiums
  • Removing a person from a joint policy where cover is no longer required for that person
  • Splitting a joint life policy into two single life policies in the event of divorce, dissolution of a registered civil partnership, or taking out a mortgage in the name of one person on the policy

Terms and conditions apply, please read the Policy Booklet.

Give us a call.

Have you checked our most frequently asked questions?
If you still can’t find the answer, then please give us a call.

Apply over the phone:

0800 145 5522

Lines open:

Mon ‐ Fri: 8am ‐ 8pm
Saturday: 9am ‐ 5pm

Calling from abroad:

0044 1273 824 665

Calls are charged at the prevailing international rate.

Existing policies

For policies taken out before 6 July 2011

If your policy is with Countrywide Assured (formerly Protection
Life/Direct Line Life).

For General enquiries and claims call:

0345 3000 144

Lines open:

Mon ‐ Fri: 9am to 5pm

For policies taken out after 6 July 2011

If you have an existing Direct Line Life Insurance policy provided
by Legal & General

General enquiries:

0370 060 0851

Lines open:

Mon ‐ Fri: 8:30am to 6pm
Saturday: 9am to 1pm

Life claims:

0800 137 101

Lines open:

Mon ‐ Fri: 9am to 5:30pm

For critical illness claims call:

0800 068 0789

Lines open:

Mon ‐ Fri: 9am to 5:30pm

Or contact Legal & General by mail:

Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
East Sussex

Welcome Gift Queries (Marketing Lounge Partnership)

Contact 01565 656 600 for Life Insurance

Contact 01565 656 274 for Over 50s Life Insurance

Calls may be monitored and recorded.
Call charges will vary.

Not happy?

If you wish to make a complaint please view our complaints procedure.


Direct Line supports the Typetalk service for people with communication difficulties. To use Typetalk, you will need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.

Good to know

Direct Line’s Life Insurance is provided by Legal & General