Menu

We have the answers

Still got a question?

Give us a call

If you haven’t found your answer yet, it might be time to pick up the phone and get in touch.

Check out the options below and find the right number to call.

Apply for life
insurance

Call us free on

0800 0778 297

Mon — Fri

Saturday

8am — 8pm

9am — 5pm

(except bank holidays)

Apply for Over 50s Life Insurance

Call us free on

0800 0778 306

Mon — Fri

Saturday

8am — 8pm

9am — 5pm

(except bank holidays)

Apply for life insurance

Mon — Fri

Saturday

8am — 8pm

9am — 5pm

(except bank holidays)

Apply for Over 50s Life insurance

Mon — Fri

Saturday

8am — 8pm

9am — 5pm

(except bank holidays)

Existing customer?

For policies taken out after 22 July 2019

If you have an existing Direct Line Life Insurance policy provided by AIG.

Enquiries and claims

03303 039985

Mon — Thurs

Friday

8:30am — 8pm

8:30am — 5:30pm

(except bank holidays)

Welcome gift queries

01565 656 144

Mon — Fri

9am — 5:30pm

Enquiries and claims

Mon — Thurs

Friday

8:30am — 8pm

8:30am — 5:30pm

(except bank holidays)

Welcome gift queries

Mon — Fri

9am — 5:30pm

For policies taken out between 1 January 2013 and 19 July 2019

If your policy is provided by Legal & General.

General enquiries

0370 060 0851

Mon — Fri

Saturday

8:30am — 6pm

9am — 1pm

Life insurance claims

Call us free on

0800 137 101

Mon — Fri

9am — 5:30pm

Critical illness claims

Call us free on

0800 068 0789

Mon — Fri

9am — 5:30pm

General enquiries

Mon — Fri

Saturday

8:30am — 6pm

9am — 1pm

Life insurance claims

Mon — Fri

9am — 5:30pm

Critical illness claims

Mon — Fri

9am — 5:30pm

For policies taken out before 6 July 2011

If your policy is with Countrywide Assured (formerly Protection Life/Direct Line Life).

General enquiries
and claims

0345 3000 144

Mon — Fri

9am — 5pm

General enquiries and claims

Mon — Fri

9am — 5pm

Calls may be monitored and recorded. Call charges will vary.

Not happy?

If you wish to make a complaint please view our complaints procedure.

Our pick of helpful questions

q1
What is critical illness cover?

Critical illness cover is designed to pay out if you’re diagnosed with a specific illness which could have a severe impact on your life. Direct Line’s critical illness cover, provided by AIG is called Critical 3 and can be added for an extra cost when buying Life Insurance. Critical 3 gives you an extra level of cover for specific types of cancer, heart attack and stroke. Please refer to the policy documents for more information.

q2
Can I have several life insurance policies at the same time?

Yes, you can have more than one life insurance policy, and they don’t need to all be with the same provider. When you apply for a new life insurance policy, you may be asked whether you already have life insurance, as certain restrictions may apply.

q3
How much life insurance should I get?

You can choose how much life insurance you buy, subject to terms and conditions. You might want your policy to pay out the value of your mortgage, a specific lump sum for your dependants or provide enough to cover both. To help you get an idea of how much insurance you might need, take a look at our cover calculator.

q4
How long should my life insurance be for?

You can choose your policy length, subject to that set out in the Key Facts document. You may wish to consider when you plan to retire, the length of any financial commitments like your mortgage, and the age of any dependents you may have. These are factors that may indicate how many years you'd like the policy to run.

q5
Who receives the life insurance payout under this policy?

This will depend on how you set up the policy. In the event of your death, the payment will normally go to:

  • Your spouse/partner if you have a joint policy with them.

  • Your estate, unless the policy is in a trust or is owned by someone else.

  • A trust, if that’s what you’ve specified. Trustees will distribute the money in accordance with your wishes.

In the event of a terminal illness or critical illness claim the money usually goes to the person covered.