COVID-19 Help and support

For more information or to speak with a member of the team, please select a product below.

Use our Virtual assistant to get instant help

Still got a question? - Get in touch

Check out the options below and find the right number to call.

Apply for life insurance

0800 077 8297

Call for free

Opening hours:

  • Mon - Fri 8am - 8pm
  • Sat 9am - 5pm

(except bank holidays)

Apply for Over 50s Life insurance

0800 077 8306

Call for free

Opening hours:

  • Mon - Fri 8am - 8pm
  • Sat 9am - 5pm

(except bank holidays)

Existing customer?

Direct Line Life Insurance policy provided by AIG

For policies taken out after 22 July 2019

Enquiries 0330 390 0513
Claims 03303 039985

Opening hours:

  • Mon - Fri 8.30am - 8pm
  • Sat 8.30am - 5.30am

(except bank holidays)

Welcome gift queries

01565 656 144

Opening hours:

  • Mon - Fri 9am - 5.30pm

Policy provided by Legal & General

Taken out between 1 January 2013 and 19 July 2019

Enquiries 0370 060 0851

Opening hours:

  • Mon - Fri 8.30am - 6pm
  • Sat 9am - 1pm

Life insurance claims
0800 137 101

Critical illness claims
0800 068 0789

Opening hours:

  • Mon - Fri 9am - 5.30pm

Policy with Countrywide Assured
Protection Life (formerly Direct Line Life)

For policies taken out before 6 July 2011.

https://www.countrywideassured.co.uk/contact-us/

If your policy number has six digits, starting with a number between 0 to 5

0345 3000 144

Opening hours:

  • Mon - Fri 9am - 5.30pm

Countrywide Assured Plc
PO Box 2093
Romford
RM7 1PE

If you have an Over 50's Life Plan that begins with DL5

0345 301 5715

Opening hours:

  • Mon - Fri 9am - 5.30pm

Countrywide Assured Plc
PO Box 1013
St. Albans
AL1 9NF

Calls may be monitored and recorded. Call charges will vary.

Complaints procedure

If you wish to make a complaint please view our complaints procedure.