Still got a question? - Get in touch
Check out the options below and find the right number to call.
Apply for life insurance
Apply for Over 50s Life insurance
Existing customer?
Direct Line Life Insurance policy provided by AIG
For policies taken out after 22 July 2019
Enquiries
03303 900513
Claims
03303 039985
Opening hours:
- Mon - Fri 8.30am – 8pm
- Saturday 8.30am – 5.30pm
(except bank holidays)
Welcome gift queries
Opening hours:
- Mon - Fri 9am – 5.30pm
Policy provided by Legal & General
Taken out between 1 January 2013 and 19 July 2019
Enquiries 0370 060 0851
Opening hours:
- Mon - Fri 8.30am – 6pm
- Saturday 9am – 1pm
Life insurance claims
0800 137 101
Critical illness claims
0800 068 0789
Opening hours:
- Mon - Fri 9am – 5.30pm
Policy with Countrywide Assured
Protection Life (formerly Direct Line Life)
For policies taken out before 6 July 2011.
https://www.countrywideassured.co.uk/contact-us/
If your policy number has six digits, starting with a number between 0 to 5
Opening hours:
- Mon - Fri 9am – 5.30pm
Countrywide Assured Plc
PO Box 2093
Romford
RM7 1PE
If you have an Over 50's Life Plan that begins with DL5
Opening hours:
- Mon - Fri 9am – 5.30pm
Countrywide Assured Plc
PO Box 1013
St. Albans
AL1 9NF
Calls may be monitored and recorded. Call charges will vary.
Complaints procedure
If you wish to make a complaint please view our complaints procedure.