Life insurance ‐ get in touch
We’ve put together some answers to the 5 most common questions you ask us.
Give us a call.
Have you checked our most frequently asked questions?
If you still can’t find the answer, then please give us a call.
Apply over the phone:
0800 145 5522
Lines open:
Mon ‐ Fri: 8am ‐ 8pm
Saturday: 9am ‐ 5pm
Calling from abroad:
0044 1273 824 665
Calls are charged at the prevailing international rate.
Existing policies
For policies taken out before 6 July 2011
If your policy is with Countrywide Assured (formerly Protection
Life/Direct Line Life).
For General enquiries and claims call:
0345 3000 144
Lines open:
Mon ‐ Fri: 9am to 5pm
For policies taken out after 6 July 2011
If you have an existing Direct Line Life Insurance policy provided
by Legal & General
General enquiries:
0370 060 0851
Lines open:
Mon ‐ Fri: 8:30am to 6pm
Saturday: 9am to 1pm
For critical illness claims call:
0800 068 0789
Lines open:
Mon ‐ Fri: 9am to 5:30pm
Or contact Legal & General by mail:
Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
Hove
East Sussex
BN3 7PY
Welcome Gift Queries (Marketing Lounge Partnership)
Contact 01565 656 600 for Life Insurance
Contact 01565 656 274 for Over 50s Life Insurance
Call charges will vary.
Not happy?
If you wish to make a complaint please view our complaints procedure.
Typetalk
Direct Line supports the Typetalk service for people with communication difficulties. To use Typetalk, you will need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.
Good to know
Direct Line’s Life Insurance is provided by Legal & General