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For policies taken out after 22 July 2019, provided by AIG

AIG General enquiries AIG Claims Welcome gift queries

For policies taken out between 1 January 2013 and 19 July 2019, provided by Legal & General

L&G General enquiries L&G Life claims L&G Critical illness claims

For policies taken out before 6 July 2011, provided by Countrywide Assured

Countrywide assured Over 50s Life Plan

As hard as we try, things don't always go to plan. If you feel we've let you down, we want to hear about it. We'll then do our best to put things right.

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We know many customers are affected and have concerns about the impact the Coronavirus pandemic may have on their insurance policies. Please read the most frequently asked questions for our guidance and advice.

COVID 19 help & support