COVID-19 Help and support

For more information or to speak with a member of the team, please select a product below.

Use our Virtual assistant to get instant help

Still got a question? - Get in touch

Check out the options below and find the right number to call.

Apply for life insurance

0800 0778 297

Call for free

Opening hours:

  • Mon - Fri 8am – 8pm
  • Sat 9am – 5pm

(except bank holidays)

Apply for Over 50s Life insurance

0800 0778 306

Call for free

Opening hours:

  • Mon - Fri 8am – 8pm
  • Sat 9am – 5pm

(except bank holidays)

Existing customer?

Direct Line Life Insurance policy provided by AIG

For policies taken out after 22 July 2019

Enquiries 03303 900513
Claims 03303 039985

Opening hours:

  • Mon - Fri 8.30am – 8pm
  • Saturday 8.30am – 5.30pm

(except bank holidays)

Welcome gift queries

01565 656 144

Opening hours:

  • Mon - Fri 9am – 5.30pm

Policy provided by Legal & General

Taken out between 1 January 2013 and 19 July 2019

Enquiries 0370 060 0851

Opening hours:

  • Mon - Fri 8.30am – 6pm
  • Saturday 9am – 1pm

Life insurance claims
0800 137 101

Critical illness claims
0800 068 0789

Opening hours:

  • Mon - Fri 9am – 5.30pm

Policy with Countrywide Assured
Protection Life (formerly Direct Line Life)

For policies taken out before 6 July 2011.

https://www.countrywideassured.co.uk/contact-us/

If your policy number has six digits, starting with a number between 0 to 5

0345 3000 144

Opening hours:

  • Mon - Fri 9am – 5.30pm

Countrywide Assured Plc
PO Box 2093
Romford
RM7 1PE

If you have an Over 50's Life Plan that begins with DL5

0345 301 5715

Opening hours:

  • Mon - Fri 9am – 5.30pm

Countrywide Assured Plc
PO Box 1013
St. Albans
AL1 9NF

Calls may be monitored and recorded. Call charges will vary.

Complaints procedure

If you wish to make a complaint please view our complaints procedure.