All the help and policy support you might need is only a few clicks away
Can't find what you're looking for? We've done some rearranging and made it even easier to make changes to your policy online. You can save, retrieve, or start a new change by signing in to your My Account.Sign in
You'll receive your renewal documents in the post 21 days before your current cover ends.
Update renewal preferences
You can choose automatic or manual renewal at any time during your policy. Just use our form to let us know.
Or you can call us on
0345 878 5200
- Mon - Fri 8am - 9pm
- Sat 9am - 5pm
- Sun 9am - 4pm
If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy and send you the new documents.
Payment will be taken within seven days after renewal using your existing details.
Your policy will expire on the date shown on your renewal invite, unless you tell us you want to renew.
If you'd like to make changes to your policy before renewing, our Customer Service team can help you.
Our virtual assistant is ready to answer your questions. If further support is needed, you'll be directed to one of our webchat agents.Chat to virtual assistant
Are you ready to make a claim or do you have questions about claims? Whatever you need, we've got you covered.
As hard as we try, things don't always go to plan. If you feel we've let you down, we want to hear about it. We'll then do our best to put things right.Make a complaint
We know many customers are affected and have concerns about the impact the Coronavirus pandemic may have on their insurance policies. Please read the most frequently asked questions for our guidance and advice.COVID 19 help & support