Need to call?

We are experiencing high call volumes at the moment but you might be able to avoid the long wait.

Check out some other ways to get your answer without calling us. It's a good idea to take a look at these before picking up the phone

FAQs

We have a large collection of frequently asked questions, so we probably have your answer here.

New customers

Web chat is available during opening hours for questions about our home or car products.

Click on the web chat window when it pops up and chat to one of our agents.

Existing customers

You can now make a number of changes to your home or car policy online, with My Account.

You can also request and upload your documents here.

Then give us a call. We’re here to help you. More questions? Click the button below.

Car Insurance

General Enquiries:

0345 246 3761

Lines open:

Mon - Fri
Saturday
Sunday
Bank holidays

8am - 9pm
9am - 5pm
10am - 5pm
10am - 5pm

Make a claim:

0345 246 8707

Lines open:

Mon - Fri
Saturday
Sunday

8am - 9pm
9am - 5pm
10am - 5pm


Sign language service available between Mon-Fri 8am - 6pm

Home Insurance

General enquiries:

0345 246 3564

Lines open:

Mon - Fri
Saturday
Sunday

8am - 9pm
9am - 5pm
10am - 5pm

Make a claim:

0345 246 8710

Lines open:

Mon - Fri
Saturday
Sunday

8am - 8pm
9am - 5pm
closed


Emergency claims:

0345 878 5081

Lines open:
24 hours a day, 7 days a week.

Get in touch


Sign language service available
between Mon-Fri 8am - 6pm

Connect now
Learn more

Sending Documentation

If we’ve asked you to provide documents you can upload copies through our online portal.

Upload your documents

Pet Insurance

General enquiries:

0345 246 8705

Lines open:

Mon - Fri
Saturday
Sunday

8am - 9pm
9am - 5pm
10am - 5pm

Make a claim:

0345 246 8496

Lines open:

Mon - Fri
Saturday
Sunday

9am - 5pm
closed
closed

Travel Insurance

General enquiries:

0345 246 8704

Lines open:

Mon - Fri
Saturday
Sunday

8am - 8pm
9am - 5pm
10am - 5pm

Make a claim:

24-hour emergency claims:

UK:

01252 740 098

Abroad:

+44 1252 740 098

All travel claims:

0345 246 8680

Lines open:

Mon - Fri
Saturday
Sunday

8am - 6pm
closed
closed

Life Insurance

Apply over the phone:

0800 145 5522

Lines open:

Mon - Fri: 8am - 8pm
Saturday: 9am - 5pm

Calling from abroad:

0044 1273 824 665

Calls are charged at the prevailing international rate.


Existing policies

For policies taken out before 6 July 2011

If your policy is with Countrywide Assured (formerly Protection
Life/Direct Line Life).

For General enquiries and claims call:

0345 246 8123

Lines open:

Mon - Fri: 9am to 5pm


For policies taken out after 6 July 2011

If you have an existing Direct Line Life Insurance policy provided by Legal & General

General enquiries:

0370 060 0851

Lines open:

Mon - Fri: 8:30am to 6pm
Saturday: 9am to 1pm

Life claims:

0800 137 101

Lines open:

Mon - Fri: 9am to 5:30pm

For critical illness claims call:

0800 068 0789

Lines open:

Mon - Fri: 9am to 5:30pm


Or contact Legal & General by mail:

Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
Hove
East Sussex
BN3 7PY

SELECT Premier

General enquiries:

0345 246 1637

Lines open:

Mon - Fri
Saturday
Sunday

8am - 8pm
9am - 5pm
closed

Make a claim:

0345 835 2474

Lines open:

Mon - Fri
Saturday
Sunday

8am - 6pm
9am - 12.30pm
closed

Breakdown Insurance

Customer Hotline:

0345 246 8702

Lines open:

Mon - Fri
Saturday
Sunday

8am - 9pm
9am - 5pm
10am - 5pm

Broken down?

UK:

0800 590 590

Europe:

+44 113 390 53 00

Lines open:
24 hours a day, 7 days a week

Van Insurance

General Enquiries:

0345 301 2882

Lines open:

Mon - Fri
Saturday
Sunday

8am - 8pm
9am - 5pm
10am - 4pm

Calls may be monitored and recorded. Call charges will vary.
directline logo
Do you have any  insurance policies  with Direct Line?
Close ×
directline logo
Do you have any  insurance policies  with Direct Line?
Close ×