Why do I need travel insurance?

Whatever your reasons for travelling, you'll want things to carry on as smoothly as possible while you're away. From lost luggage to medical needs, and flight cancellations to last-minute hotel changes, this is where travel insurance comes in. You might already have cover for some elements of your journey, so before buying a policy, check with other providers such as your bank account, credit card or travel provider. Ultimately, travel insurance is the safety net that sits under everything else.

Which travel insurance is right for you?

Choose from two products - annual multi-trip and single trip cover. Each comes with additional key benefits that you can pick to suit your holiday.

Why choose Direct Line Travel Insurance?

Up to £10m emergency medical cover We want you to feel safe when you travel, so we'll pay up to £10m directly to the hospital if you have a medical emergency on your trip. Up to £5,000 cancellation cover We'll pay up to £5,000 for travel cancellation if you're faced with things like unexpected illness (depending on your chosen level of cover). 24/7 multilingual advice If you need help while on your trip, we're here 24 hours a day,365 days a year. We'll get you home in the event of a medical emergency If something goes wrong while you're away we'll make sure you get home. Disaster cover We'll help if you're unable to use your pre-booked and pre-paid accommodation because it, or the immediate area, is directly affected by a natural disaster. We'll pay the necessary extra travel and accommodation expenses (up to £1,000 per claim) so you can continue with your trip if possible, or return to the UK if not.

Do your policies provide cover for existing medical conditions?

Yes they do but there are some questions we will need to ask you about your medical condition to understand if this can be covered, please give us a call on 0345 246 8704 for a quote and to discuss if we can provide cover for your medical conditions. Unfortunately we cannot do this online.

Can I get personal belongings cover?

We offer personal belongings cover as an optional extra. The personal belongings limit is £1500 per insured person, the single article limit is £300 and the valuables limit is £300 in total. The limits in the personal belongings section may not be enough for expensive items such as jewellery and electronic equipment. However, you can usually insure these items separately under the 'All Risks' extension of your home insurance.

Do your policies cover activities whilst on a trip?

The policy provides cover for a large number of sports and activities. Please note, there are some activities that are not covered, as listed in the policy terms and conditions. Any other activity can be presumed to be covered, subject to the standard policy terms.

Do you cover trips in the UK?

Yes, trips in the UK are covered as long as you have paid to stay in pre-booked commercially operated accommodation for two or more consecutive nights.

Do your policies provide cover for strikes?

Yes, our single and annual multi trip policies provide cover for missed, delayed or abandoned departure as a result of a strike, as long as the strike had not started or been announced at the policy start date (or renewal date), or when you booked your trip, whichever is later.

What is the European Travel Information and Authorisation System (ETIAS) and how will it impact my holiday?

From November 2023 British travellers to the EU who are taking trips for less than 90 days will be required to purchase a visa waiver. For more information on the scheme please visit https://etias.com/etias-requirements/etias-for-british-citizens.

Travel insurance | Direct Line

Looking for travel insurance?

Now we're part of Aviva, you might be interested in checking out Aviva's travel insurance

Need to make a claim?

It's often quicker to start your claim online than calling us. Just use our form to tell us what's happened and what you're claiming for.

Start your claim online

If you would prefer to speak to someone, call us on 0345 246 8680.

Download travel insurance documents

Travel insurance policy document
Single trip travel IPID
Annual multi-trip travel IPID

Frequently Asked Questions

Your trip will not be covered.

For a trip to be covered under your policy, it must have started and finished at your home address in the UK during the period of insurance.

Your cover will have been in place. Please check your policy booklet for more information. If you want to make a claim, please contact us on 0345 246 8680.

Yes! We still sell car, home and pet insurance, and current policies you have with us aren't affected.

If you need to make a claim, please call us on 0345 246 8680.

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Travel insurance

So long, farewell...

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Frequently Asked Questions