together we're on it

Across the UK, people and communities are coming together to do the right thing by putting others and our planet first. Here's what we're doing at Direct Line.

Your insurance prices explained

There's no getting away from the fact that prices everywhere are going up, and unfortunately insurance is no different.

The price you're quoted is made up from lots of different factors, and those factors tend to fall into two groups: personal factors (for example, how likely you are to make a claim) and outside factors (for example, inflation and the cost of claims).

All insurance is being affected, but many customers are noticing it particularly in their car insurance premiums. Follow this link to learn more about how your car insurance is priced.

If you're having any financial problems, there is more information just below which could help.

Coping with the cost of living

People across the UK are struggling with the increased cost of living. If you're having financial problems and are struggling with your monthly insurance payments, please contact us or call us on 0345 878 5587 and we'll see what we can do to help.

Don't cancel any payments or direct debits through your bank as this can affect your policy with us and may affect your credit rating and your ability to borrow money.

You can also find free and impartial advice here:

The UK Government cost of living support page
Money Helper's money navigator tool
National Debtline website

Contact us

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Mental health support for staff

We take the health and wellbeing of our people seriously.

Since 2019, we've partnered with Mind to train more than 150 mental first aiders who are there to offer support and guidance to colleagues across the buisness.

We also provide access to help through virtual GP and mental health services, which are available to all colleagues, along with wellbeing tools and counselling.

Electric made easy

We're working to make the move to electric vehicles easier, so that drivers are comfortable and clued-up when it's time to get behind the wheel of a plug-in vehicle.

Electric car insurance

We've created a fund to support communities and charities around the UK

Our colleagues are focusing on helping young people from disadvantaged backgrounds and giving them the tools and skills they need for future careers.

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Envision believes a young person's background mustn't determine their future. It empowers young people from less-advantaged backgrounds to develop essential skills and confidence through tackling social issues affecting their community.

Find out more Envision logo
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Young Professionals

Young professionals is helping thousands of students to accelerate their careers in apprenticeship and work experience programs.

Find out more Young Professionals logo
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Springpod helps young people explore different pathways and gain meaningful experience with top employers and universities to help them secure their next step after school.

Find out more Springpod logo

Working to a greener future

We've been using 100% renewable energy sources since 2014, and are committed to becoming an even greener, carbon-neutral business in the future.

As well as reducing our carbon footprint, we're offsetting emissions through programmes focused on high-impact social projects.