Due to the impact Coronavirus (COVID-19) is having across the world, and in order to protect and assist existing customers, we’ve taken the difficult decision to temporarily suspend the sale of travel insurance to new customers.
We believe placing the focus on our existing customers is the right thing to do.
For customers who already hold a travel insurance policy with us: there is no change and you can contact us to make a claim or amend your policy. Please be aware, our phone lines are exceptionally busy at the moment and we’re doing all we can to speak to our customers as quickly as we can. This page has advice and FAQs for existing customers.
We remain committed to the travel insurance market and reiterate that this is a temporary measure. We will continue to monitor the situation closely.
Which travel insurance is right for you?
Choose from three products - Annual Multi-trip, Single Trip and Backpacker cover. All come with additional key benefits that you can choose from in order to suit your holiday.
Annual Multi-trip Cover
25% off online only
Great for frequent travellers. A full year's worldwide cover for trips up to 42 days each.
Travellers must be under 75 years old. Introductory offer only.
Single Trip Cover
Perfect for a one-off trip lasting up to 90 days anywhere in the world.
Cover is available up to 42 days if you're aged 60 or over.
Also known as Discoverer Trip
The ideal cover for backpackers, gap years and round‐the‐world trips lasting 3 to 18 months.
Travellers must be under 54 years old.
Why choose Direct Line travel insurance?
- Up to £10m emergency medical cover
We want you to feel safe when you travel, so we’ll pay up to £10m directly to the hospital if you have a medical emergency on your trip. Find out more
- Up to £5,000 cancellation cover
We’ll pay up to £5,000 if things like unexpected illness or unemployment force you to cancel your travel plans (depending on your chosen level of cover).
- 24/7 multilingual advice
If you need help while on your trip, we’re here 24 hours a day, 365 days a year.
- We'll get you home in the event of a medical emergency
If something goes wrong while you’re away we’ll make sure you get home.
- Natural disaster cover
We'll help if you're not able to use your pre-booked and pre-paid accommodation during your trip because of a natural disaster. We'll pay the necessary extra travel and accommodation expenses so you can continue with your trip or return to the UK if that's not possible. Find out more
What is travel insurance?
Travel insurance is designed to cover losses and illnesses that occur while travelling abroad and when you're on holiday. Paying a small amount for travel insurance can prevent you from being massively out of pocket if the worst happens.
Why is travel insurance important?
According to the ABI, the average cost for overseas medical treatment is £1,300, but it can be much higher. A travel insurance policy gives you and your family ability to enjoy your holiday with complete peace of mind.
Enhance your travel cover
Add insurance for personal belongings or winter sports for an extra cost.
This optional extra insures your bags and their contents while travelling. It can be added to your Annual Multi-trip cover or Single Trip cover during your quote for an additional cost. It comes as standard with Backpacker cover.
- Up to £1,500 for items that are lost, stolen or damaged.
- Up to £300 for a single item.
- Up to £300 in total for valuables such as cameras and jewellery.
- Up to £100 in total for consumable items such as tobacco or food and drink.
If you go on a winter sports holiday, you can cover your skiing and snowboard gear for theft and damage by adding our winter sports cover to your travel insurance. This will also cover you against injuries and piste closures.
This optional extra can be added to either your Annual Multi‐trip travel insurance for 22 days, or your Single Trip travel insurance for the length of your trip (limited to a maximum of 90 days, or 42 days if aged 59 or over).
- Up to £500 per person for ski equipment.
- Up to £300 per person for replacement equipment hire (£25 per day).
- Up to £250 per person for unused equipment hire, ski passes and ski school tuition fees.
- Up to £200 per person for piste closure (£20 per day).
- Check the government website for Foreign travel advice.
- Let us know about any pre-existing medical conditions before you take out a travel insurance policy with us or you won’t be covered.
- We won’t pay for any claim unless you’re a permenant resident of the UK.
- Trips must start and end in the UK.
- Trips within the UK must be for at least two consecutive nights and in pre-booked commercially-operated accommodation.
- We will not cover any claim for cancellation if you had reason to believe the trip might be cancelled at the time you booked it.
Frequently asked questions
Yes you do. And due to the extra questions we may need to ask you about your medical condition, please give us a call on 0345 246 8704 for a full quote.
The personal possessions limit is £1500 per insured person, the single article limit is £300 and the valuables limit is £300 in total. Remember, if you have a Discoverer policy, the personal possessions limit is £1000 per insured person, up to £300 for single articles and up to £300 for valuables. There are limits in the personal possessions and valuable sections that may not be enough for expensive items such as jewellery and photographic or video equipment. However, you can usually insure these items separately under the ‘All Risks’ extension of your home insurance.
Yes, if you booked trips or bought travel insurance before any disruption was known about.
In those circumstances, our policies will continue to provide cover for emergency medical expenses in the event of a no-deal Brexit. This includes emergency treatment in state hospitals in European countries which would have previously been covered by the EHIC (European Health Insurance Card).
If your travel is disrupted in the immediate aftermath of a no-deal Brexit, Travel Delay and Trip Abandonment cover will also apply as per the current terms and conditions. Look to your travel provider in the first instance to provide refunds and/or alternative travel arrangements.
As there is the potential for disruption, please plan accordingly. We advise customers to:
1. Allow plenty of time to get to and travel through airports or ports.*
2. Ensure that any travel documentation such as passports have adequate time remaining on them. You should have at least six months left on your passport from your date of arrival. This applies to both adult and child passports.*
Remember to buy travel insurance as soon as you book your trip.
You won’t be covered if you’re aware of travel disruptions or risks to your arrangements when you book the trip or buy insurance*
Travel insurance covers emergency medical expenses and any required medical repatriation/curtailment, but does not replace the EHIC on a like-for-like basis in relation to foreseen, maintenance treatment (i.e. ongoing kidney dialysis).
Yes we can but due to the extra questions we may need to ask you about your medical condition, please give us a call on 0345 246 8704 for a full quote.
We're sorry but your medical condition won't be covered automatically. It's better to give us a call on 0345 246 8704 to discuss your options.