Coronavirus (COVID-19) update

Last updated: 9th April 2020

Please be aware we can only accept new business online. With the exception of life insurance, customers can’t currently buy insurance over the phone.

Existing customers: We’re ready and able to help, but at times we can be busy. Please bear with us.

Use our virtual assistant if you have questions about your renewal or want to make a change to your policy. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, check your insurance still meets your needs, you don't need to contact us in order to renew.

Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

For frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Before you start

Do you have everything you need?

  • Your policy number and documents
  • Your vehicle registration number
  • Details of what happened and when
  • Details of any other vehicles, people or property involved
  • Contact details for any witnesses
  • Crime reference number if applicable

Do you have any questions?

If you’re not sure about what your policy covers, or you need help on deciding whether to claim or not, just ask us.

Ask a question

Do you know what you're covered for?

Sign in to your account for a summary of your car insurance cover.

Sign in to your account

Or see our current policy booklet if you don't have yours to hand.

Ready to claim?

Start your claim online

Give it a go - it's often faster than calling us. Just complete this form to tell us what happened and what you're claiming for.

Start online claim

Make a windscreen claim

If you need to make a claim on your windscreen, our partners Autoglass will handle it for you.

Claim with Autoglass

Talk to our claims team

If you need to report an incident or you need breakdown assistance, just give us a call.

Talk to our claims team

Helpful videos, articles and advice

Watch our how to make a car claim video

Motor Legal Protection

Accident advice