Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Before you start

Do you have everything you need?

  • Your policy number and documents
  • Your vehicle registration number
  • Details of what happened and when
  • Details of any other vehicles, people or property involved
  • Contact details for any witnesses
  • Crime reference number if applicable

Do you have any questions?

If you’re not sure about what your policy covers, or you need help on deciding whether to claim or not, just ask us.

Ask a question

Do you know what you're covered for?

Sign in to your account for a summary of your car insurance cover.

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Or see our current policy booklet if you don't have yours to hand.

Ready to claim?

Make a windscreen claim

If you need to make a claim on your windscreen, our partners Autoglass will handle it for you.

Claim with Autoglass

Talk to our claims team

If you need to report an incident or you need breakdown assistance, just give us a call.

Talk to our claims team

Helpful videos, articles and advice

Watch our how to make a car claim video

Motor Legal Protection

Accident advice