Before you start
Do you have everything you need?
- Your policy number and documents
- Your vehicle registration number
- Details of what happened and when
- Details of any other vehicles, people or property involved
- Contact details for any witnesses
- Crime reference number if applicable
Do you have any questions?
If you’re not sure about what your policy covers, or you need help on deciding whether to claim or not, just ask us.
Ask a questionDo you know what you're covered for?
Sign in to your account for a summary of your car insurance cover.
Sign in to your accountOr see our current policy booklet if you don't have yours to hand.
Ready to claim?
Start your claim online
Give it a go - it's often faster than calling us. Just complete this form to tell us what happened and what you're claiming for.
Start online claimMake a windscreen claim
If you need to make a claim on your windscreen, our partners Autoglass will handle it for you.
Claim with AutoglassTalk to our claims team
If you need to report an incident or you need breakdown assistance, just give us a call.
Talk to our claims teamLatest articles
What to do if you have an accident
In the moments after a crash, it can be difficult to know what actions to take and what information to collect. Check out this step-by-step guide on what you need to do if you have a car accident.
What to do when your car breaks down on the motorway
With cars travelling at high speeds, breaking down on a motorway is a dangerous situation to be in. That's why it's really important you follow advice designed to keep you and your passengers safe.
Repairing or replacing your windscreen
If you have a chipped screen, you need to get it repaired quickly before it develops into a crack. Here's how to avoid having to replace your windscreen.