Before you start

Do you have everything you need?

  • Your policy number and documents
  • Your vehicle registration number
  • Details of what happened and when
  • Details of any other vehicles, people or property involved
  • Contact details for any witnesses
  • Crime reference number if applicable

Do you have any questions?

If you’re not sure about what your policy covers, or you need help on deciding whether to claim or not, just ask us.

Ask a question

Do you know what you're covered for?

Sign in to your account for a summary of your car insurance cover.

Sign in to your account

Or see our current policy booklet if you don't have yours to hand.

Ready to claim?

Start your claim online

Give it a go - it's often faster than calling us. Just complete this form to tell us what happened and what you're claiming for.

Start online claim

Make a windscreen claim

If you need to make a claim on your windscreen, our partners Autoglass will handle it for you.

Claim with Autoglass

Talk to our claims team

If you need to report an incident or you need breakdown assistance, just give us a call.

Latest articles

All motor insurance articles and guides


What to do if you have an accident

In the moments after a crash, it can be difficult to know what actions to take and what information to collect. Check out this step-by-step guide on what you need to do if you have a car accident.


What to do when your car breaks down on the motorway

With cars travelling at high speeds, breaking down on a motorway is a dangerous situation to be in. That's why it's really important you follow advice designed to keep you and your passengers safe.


Repairing or replacing your windscreen

If you have a chipped screen, you need to get it repaired quickly before it develops into a crack. Here's how to avoid having to replace your windscreen.