Home insurance claims

Before you start...

If you’re not sure about what your policy covers, or you need help on deciding whether to claim or not, just ask us.

Start your claim online

It’s often quicker to start your claim online. Just use our form to tell us what's happened and what you're claiming for. It’s also handy to have your policy details in front of you.

Claim online

Or, if you prefer...

Talk to our claims team

Before you start...

Do you have any questions?

If you’re not sure about what your policy covers, or you need help on deciding whether to claim or not, just ask us.

Ask a question

Do you have your policy details?

If you can’t find your policy documents or don’t have them to hand, just download our current Home Insurance guides to help.

Download Home Insurance policy documents

Download Home Insurance Plus policy documents

Do you have everything you need?

Your policy number
The full address on your policy
Details of what happened and when
Details of what you're claiming for
Photos or videos of any damage
Receipts for any damaged items
Crime reference number if applicable

Ready to claim?

Start your claim online

It’s often quicker to start your claim online than calling us. Just use our form to tell us what's happened and what you're claiming for.

Start your claim online

Talk to our claims team

If it’s an emergency or you’d prefer to start your claim over the phone, just give us a call.

Talk to our claims team

Home insurance claims

Home insurance claims

Before you start...

Start your claim online

Or, if you prefer...

Before you start...

Do you have any questions?

Do you have your policy details?

Do you have everything you need?

Ready to claim?

Start your claim online

Talk to our claims team

Home Insurance Guides

Are you...