Before you start
Do you have everything you need?
- Your policy number
- The full address on your policy
- Details of what happened and when
- Details of what you're claiming for
- Photos or videos of any damage
- Receipts for any damaged items
- Crime reference number if applicable
Do you have any questions?
If you’re not sure about what your policy covers, or you need help on deciding whether to claim or not, just ask us.
Ask a questionDo you have your policy details?
If you can’t find your policy documents or don’t have them to hand, just download our current Home Insurance guides to help.
Ready to claim?
Start your claim online
It’s often quicker to start your claim online than calling us. Just use our form to tell us what's happened and what you're claiming for.
Start your claim onlineTalk to our claims team
If it’s an emergency or you’d prefer to start your claim over the phone, just give us a call.
Talk to our claims teamNew customer?
Helpful videos, articles and advice
Who's responsible for drain repairs?
How to minimise flood damage in your home
