Coronavirus (COVID-19) update

Last updated: 7th April 2020

Please be aware we can only accept new business online. With the exception of life insurance, customers can’t currently buy insurance over the phone.

Existing customers: We’re ready and able to help, but at times we can be busy. Please bear with us.

Use our virtual assistant if you have questions about your renewal or want to make a change to your policy. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, check your insurance still meets your needs, you don't need to contact us in order to renew.

Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

For frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Direct Line takes great pride in the satisfaction of our customers across our range of insurance products. In order for us to get a clearer picture of how well we’re doing we work with independent ratings provider Reevoo, which collects unbiased customer reviews and opinions. Check below to see what our customers have been saying about us.

About Reevoo

Impartial

Reevoo never removes or edits bad reviews, but won’t publish reviews with swearing or spam. If a Direct Line customer leaves a bad review you’ll be able to read it.

Independent

Reevoo collects consumer reviews for over 100 companies. Its independence means it can’t be swayed by the companies it works with.

Trustworthy

Reevoo only collects reviews from verified customers. There are no fake or paid reviews to swing customer opinion in our favour.