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Broken down?

Call our 24-hour emergency helpline

Direct Line customers

From the UK call

0800 590 590


From Europe call

+44 (0) 113 390 5300

Green Flag customers

From the UK call

0800 051 0636

0141 349 0353


From Europe call

+44 (0) 141 349 0516

For the hard of hearing, please send a text message starting with the word RESCUE followed by your message to 61009.


What will I be asked for?

Your car registration number

The name of the policyholder

The home address for the policyholder

Your location

What happened

Frequently Asked Questions

How do I know if my recovery agent is really from Direct Line?

We take personal security extremely seriously. We vet members of our recovery network. Our regional agents will carry an ID card and we’re able to advise customers of the name of the regional agent we expect to attend to their incident.

Do I have breakdown cover if I’m travelling in someone else’s car?

We give you the choice to decide if you need this level of cover with our Personal Cover option.

Who should I call if my car breaks down?

Please call us on 0800 590 590.

Do I have breakdown cover if someone else drives my car?

With all our cover levels, your car is covered whoever is driving it.

Do you give priority to women on their own?

We would give priority to anyone in a vulnerable position in a breakdown situation. This would include drivers travelling with children in their car, or someone in a hazardous position.