What will I be asked for?
- Your car registration number
- The name of the policyholder
- The home address for the policyholder
- Your location
- What happened
For the hard of hearing, please send a text message starting with the word RESCUE followed by your message to 61009.
Direct Line customers
Frequently asked questions
We take personal security extremely seriously. We vet members of our recovery network. Our regional agents will carry an ID card and we’re able to advise customers of the name of the regional agent we expect to attend to their incident.
Who should I call if my car breaks down?
With all our cover levels, your car is covered whoever is driving it.
We would give priority to anyone in a vulnerable position in a breakdown situation. This would include drivers travelling with children in their car, or someone in a hazardous position.