What will I be asked for?

  • Your car registration number
  • The name of the policyholder
  • The home address for the policyholder
  • Your location
  • What happened

For the hard of hearing, please send a text message starting with the word RESCUE followed by your message to 61009.

Direct Line customers

From the UK call
0800 590 590

From Europe call
+44 (0) 113 390 5300


Green Flag customers

From the UK 0800 051 0636 / 0141 349 0353

From Europe +44 (0) 141 349 0516

Go to Green Flag

Calls are charged at the prevailing international rate. Calls may be monitored and recorded. Call charges will vary.

Frequently asked questions

We take personal security extremely seriously. We vet members of our recovery network. Our regional agents will carry an ID card and we’re able to advise customers of the name of the regional agent we expect to attend to their incident.

Who should I call if my car breaks down?

Please call us on 0800 590 590 .

With all our cover levels, your car is covered whoever is driving it.

We would give priority to anyone in a vulnerable position in a breakdown situation. This would include drivers travelling with children in their car, or someone in a hazardous position.