Broken down?

24-hour emergency helpline

0800 590 590

+44 (0) 113 390 5300

For the hard of hearing, please send a text message starting with the word RESCUE followed by your message to 61009.

What will I be asked for?

Your car registration number

The name of the policyholder

The home address for the policyholder

Your location

What happened

Frequently Asked Questions

How do I know if my recovery agent is really from Direct Line?

We take personal security extremely seriously. We vet members of our recovery network. Our regional agents will carry an ID card and we're able to advise customers of the name of the regional agent we expect to attend to their incident.

Do I have breakdown cover if I'm travelling in someone else's car?

We give you the choice to decide if you need this level of cover with our Personal Cover option.

Who should I call if my car breaks down?

Please call us on 0800 590 590.

Do I have breakdown cover if someone else drives my car?

With all our cover levels, your car is covered whoever is driving it.

Do you give priority to women on their own?

We would give priority to anyone in a vulnerable position in a breakdown situation. This would include drivers travelling with children in their car, or someone in a hazardous position.

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Do you have any  insurance policies  with Direct Line?
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Do you have any  insurance policies  with Direct Line?

Things you need to know about Over 50s life insurance:
Premiums stop after your 90th birthday but you still enjoy cover for the rest of your life. In the first year, if you die from natural causes we will refund any premiums, or if you die as a result of an accident, we will pay your cash sum. After the first year regardless of the cause of death we will pay your cash sum. Depending on how long you live, the total sum paid in premiums may be more than the cash sum payable on death. If you stop paying your premiums before the end of your policy your cover will stop 30 days after your missed premium and you won’t get anything back. This isn’t a savings or investment product and has no cash value unless a valid claim is made. Inflation will reduce the buying power of your cash sum in the future.

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