Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Why do you need life insurance?

Everyone wants their loved ones to be looked after. And life insurance can do just that, paying out should you die during the policy. Although it’s difficult to think about, death is something you should plan for with the right life insurance.

If anyone depends on your income, getting life insurance could provide invaluable financial security for them should something happen to you.

How much cover do you and your family need?

Life insurance can help towards paying an outstanding mortgage or help protect the family's lifestyle and everyday living expenses. The amount of cover needed varies from person to person, based on things like:

  • Mortgage or rent payments
  • Debts, including credit cards and loans
  • Day-to-day living costs of your family
  • The cost of your funeral
  • Funds for your children – e.g. for further education

Whatever your focus, it’s important to make sure that not only do you have enough cover, but you can afford the payments.

Use our life insurance cover calculator to get an idea of how much cover you might need.

What to do next

As well as thinking about how much life insurance you might need, to get a quote you’ll need a few more details to hand, including:

  • Whether you want level or decreasing life insurance
  • The date of birth of you and anyone else you want the policy to cover
  • How long you want the policy to last
  • Whether you’re a smoker

We’ve also made it easy to adjust your requirements and see how the quote is affected. Once you’re happy this meets your needs, you can apply online.

Get a quote