Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Buildings insurance summary

These are just some of the benefits you get with a Direct Line Buildings Insurance policy. Check out what other home insurance products we offer below.

If you would like our highest level of cover, SELECT Premier home insurance is suitable for customers with £100,000 of contents and above.

Home Insurance Home Insurance Plus SELECT Premier
Loss or damage to walls, roofs, driveways, patios, conservatories, outbuildings, permanent fixtures (e.g. kitchen, bathroom, fitted wardrobes) caused by fire, lightning, smoke, storm or flood Up to £1,000,000 Unlimited Unlimited
External door locks where keys have been lost or stolen Included as standard Included as standard Included as standard
Damage to plumbing installation caused by freezing/bursting Included as standard Included as standard Included as standard
Accidental damage Optional extra Included as standard Included as standard
Alternative accomodation (Buildings) - following an insured event Up to £25,000 Up to £50,000 Unlimited

Direct Line buildings insurance?

If your home or any outbuildings are damaged due to things like fire or flooding, having buildings insurance could save the day.

Unlike contents insurance, which covers your belongings, buildings insurance covers your roof, floors, windows, doors or ceilings - up to £1,000,000 with our home insurance policy.

What else do I get with Direct Line buildings insurance?

  • Covers the structure of your home, roofs, walls, fences, gates and outbuildings, plus permanent fixtures like kitchens, bathrooms and fitted wardrobes
  • Covers fire, lightning, storm or flood (excluding fences and gates), theft, explosion, escape of water or oil, vandalism and subsidence
  • Covers the cost of alternative accommodation if necessary (following an insured event)
  • Access to our 24-hour Emergency Helpline

Other insurance we offer

Contents insurance

This covers the cost to rebuild or repair the structure of your house, as well as fixtures and fittings.

Jewellery insurance

Insure jewellery and watches worth £3,000 or more with our standalone insurance.

Tenants contents insurance

Renting?
Get contents insurance from £60

Need more help?

Give us a call and we’ll get it sorted for you

0345 246 8372

  • Mon - Fri 8am - 7pm
  • Sat 9am - 5pm
  • Sun Closed

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