Coronavirus (COVID-19) update

Last updated: 7th April 2020

Please be aware we can only accept new business online. With the exception of life insurance, customers can’t currently buy insurance over the phone.

Existing customers: We’re ready and able to help, but at times we can be busy. Please bear with us.

Use our virtual assistant if you have questions about your renewal or want to make a change to your policy. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, check your insurance still meets your needs, you don't need to contact us in order to renew.

Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

For frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Breakdown cover documents

Here you can find our latest breakdown cover documents available for you to download.

Remember, if you already have breakdown cover with us, the wording of your policy may differ from the one you’ll find here.

You’ll need Acrobat Reader to be able to view the documents. If you don’t have Acrobat Reader you can get it free at

I need my policy documents

Good to know: Read the breakdown policy summary for a handy overview of our Breakdown Cover. This includes significant features and a table of our five cover levels: Rescue, Rescue Plus, Recovery, Recovery Plus and Euro Plus.

Existing customer?

You can now view your existing Breakdown cover policy online with My Dashboard.

Give us a call

We’re here to help, so if you have any questions about breakdown cover documents please get in touch.