Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Defaqto 5 star rating for advanced cover only (when purchasing all additional options).
Defaqto is an independent researcher of financial products

What's multi-pet insurance discount?

Many people have more than one pet in their family. If you have multiple four-legged friends, our policy lets you insure them all together.

Multi-pet discount allows you to save 12.5% on the cost of pet insurance when you insure more than one pet on the same Direct Line policy.

Benefits of a multi-pet policy

  • Add new pets at any time
    New pets can be covered straight away by adding them to your multi-pet policy.
  • All pets on one policy
    A more manageable bill with one combined monthly premium.
  • One renewal date
    For ease of managing your insurance, you only have to renew once per year.

24/7 online access to a qualified vet

Free access to PawSquad, offering live chat and video calls with UK vets who can answer your questions.

Go to Pawsquad

Save on your pets medication

Pet Drugs Online could save you money on medication, food and routine treatment.

Which pet insurance cover is right for you?

A selection of add-ons are also available. These include helping you out with adverting costs, boarding fees and holiday cancelations. Learn more and compare cover levels

Essential cover

Our essential cover meets your basic needs, including cover for accidents, injuries and disease.

Advanced cover

Our advanced cover provides full peace of mind, including cover for accidents, injuries and disease, as well as dental disease.

Frequently asked questions

Yes, we’re able to insure any combination of domestic cats and dogs on one policy up to a maximum of 10 pets. However, our website will restrict the number able to be insured online to three. This is because there are a number of additional questions that we need to ask to ensure that the policy meets your requirements and so that we can establish whether there’s any additional risk, which would not be covered under the policy, such as commercial gain or using a pet for breeding purposes.

Please call us on 03452468705 if you require cover for four or more animals.

Yes, we’re able to insure any combination of domestic cats and dogs on one policy up to a maximum of 10 pets.

Yes, you can add an additional pet to your live policy at any time. However, we’re unable to do this online so please call us on 03452468705 if you require cover for an additional pet.

The new pet is added to the existing pet’s policy. This means the new pet’s cover starts the date it is added to the policy, however the renewal date is aligned to the existing policy.

No, you may only have one cover level for all pets on one policy. You may change that cover level at renewal or when you add another pet but it will change for all pets on the policy.