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Enjoy the benefits of our Comprehensive car insurance

Enjoy the benefits of
our Comprehensive
car insurance

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What is Comprehensive car insurance?

This covers you if your car is stolen, accidentally damaged or damaged by fire. You're also covered for claims made against you by other people for damage to their property or for bodily injury.

Our Comprehensive cover at a glance

Fair claim commitment

Unlike other insurers you can claim and your No Claim Discount is safe if the damage is caused by; potholes or poor road maintenance, theft from or of your car, being hit while parked, flood damage, if you hit or are hit by an animal, or hit by an object or debris (excluding vehicles).

With comprehensive cover as standard. Excess applies.

Vandalism promise

If you make a claim for damage to your car caused by vandalism, you won't lose your No Claim Discount.

The incident must be reported to the police and assigned a crime reference number. The excess must also be paid when making the claim.

Used car replacement

A choice between a replacement car like yours, a cash settlement or you can pay the difference for an upgrade, if your car is written off due to an accident, vandalism, fire or flood.

A minimum car purchase of £3,500 applies. An exact match may not be possible and is subject to availability. Excludes theft claims.

Medical expenses

Medical expenses for each person injured after an accident, providing there's no cover in force under another car insurance policy.

Limited to £100 per person

Uninsured driver promise

If an uninsured driver damages your car in an accident, we will repay your excess and restore your no claim discount once we confirm that the accident was the fault of the uninsured driver. The circumstances of the claim type could affect the policy premium paid.

Registration number, make and model of the other car is needed to make a claim.

Personal belongings cover

Up to £250 for any loss or damage of clothing and personal belongings in the event of a fire, theft or accident.

In-car equipment

Unlimited cover for fitted in-car audio, TV, telephone or navigation equipment, or up to £1,000 for non-standard equipment.

Windscreen damage

The cost of replacing or repairing a broken windscreen, sunroof or window.

By one of our approved repairers. Subject to an excess of £10 (if repairing) or £75 (if replacing).

Repair work

Repair work is guaranteed for five years when using our approved repairers. Your car will also be cleaned inside and out before it's returned to you.

New car cover

If your car has been stolen or written off, we'll replace it with a new one of the same make and model if it's less than a year old and you're the first (and only) registered owner.

Guaranteed Hire Car

If your car is being fixed by one of our approved repairers, we'll get you a small hatchback to keep until it is fixed. Alternatively, if you prefer to use your own garage or your car has been written off or stolen, you'll still get a hire car for up to 21 days in a row.

Offered with Comprehensive Cover. Doesn't include windscreen claims or customer-delayed claims.

Damage to third party

If you cause an accident that damages someone else's car, property or injures someone, you'll be covered for subsequent claims made against you.

24/7 emergency helpline

If you've been in an accident and need help, our emergency helpline is always available to you.

Fire & theft

Financial protection if your car is stolen or damaged by an attempted theft, as well as any damage caused by a fire, lightning or explosion.

Accidental damage

This covers you if your car or a third party's vehicle is accidentally damaged.

Personal accident

Designed to cover you or your spouse or partner in the event of a serious injury or death sustained while driving or getting in or out of any car.

Cover limits up to £5,000.

Hotel expenses

If your car can't be driven after an accident and a hotel stay is necessary, we'll pay up to £150 towards the expense (or £250 in total if there are other passengers with you).

7 day car repair

If our approved repairers can't fix your damaged car in seven days, we'll pay you £10 a day until the job is done, up to £70. Applies to Direct Line customers using our approved repairers loaded on our garage system, does not include public holidays. Available in mainland Great Britain, except Inverness and remote areas of Scotland.

Payment is from the 8th day and limited to £70. Excludes write-offs and windscreen claims. To meet our high quality and safety standards some repairers will take longer.

Replacement child car seats

The cost to have your child car seat replaced in the event of an accident, fire or theft, even if there's no apparent damage, as long as they are involved in a valid claim.

No admin fees

If you need to make amendments to your policy during the year, we won't charge you extra for it.

Any premium change because of that amendment may still apply.

All features

Download car insurance policy documents

For full details and exclusions see the car insurance document.
For all information related to car insurance see our documents library.

Third Party, Fire & Theft cover

This covers you if your car is damaged by fire or stolen, and if other people claim against you for injury or damage to their car or property.

Learn more

Optional extras

No Claim Discount Protection

If you have a minimum of 4 years no claim discount, with no more than one fault claim within the past three years for all drivers combined, then you will be eligible to purchase No Claim Discount Protection.

Having No Claim Discount Protection means that your No Claim Discount (NCD) will not be affected by:

  • One claim made during the current period of cover, or by
  • Two claims arising in the three preceding years of insurance

You will cease to be eligible for the benefit if claims exceed the above number. However your premium may still increase following a claim.

Breakdown cover

Breakdown cover is one of those things you're glad to have when things go wrong.

In partnership with Green Flag, we offer five choices of breakdown cover to provide you with 24/7 assistance, 365 days a year plus unlimited callouts to breakdowns (this excludes repeated calls for the same incident).

Learn more
Motor Legal Protection

Motor Legal Protection will provide up to £100,000 of legal costs to help you to claim, where no other insurance policy will cover your losses, as long as there is a more than 50% chance that your claim will succeed.

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Guaranteed Hire Car Plus

We'll keep you moving with a similar physical sized hire car to your own, plus:

  • Choose one of our approved repairers and you can keep it until your car is fixed.
  • You'll still get a hire car for up to 21 days in a row if yours is written off, stolen or you prefer to use your own garage.
  • We'll also cover the travel costs if your car is stolen or you have an accident abroad - up to £50 a day and up to a maximum of £500 over the 21 days following your claim, if you have extended your cover to that country.

Comes as an optional extra only with Comprehensive. Keep in mind, this doesn't include windscreen claims & customer delayed claims

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