Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Digital cameras have revolutionised the art of taking holiday snaps, with images you can check, transpose to a computer and send to friends while you’re still away. Direct Line know how important a camera and the pictures you take can be, especially to capture your memories abroad. That’s why our full range of travel insurance – Single Trip, Annual and Discoverer policies – includes photographic equipment under the personal possessions section of cover.

In fact with Direct Line travel insurance, all your high risk valuables – including cameras, jewellery, watches, sunglasses, computer equipment, binoculars and telescopes – are covered to the value of £250 (single item and total limit). For most camera owners this is welcome news, with many popular digital and standard film camera models coming in at around the £200-£250 mark. Since cameras are also most frequently used outside the home, and subject to more chance of loss or theft, it’s even more vital to have adequate camera insurance.

Our new‐for‐old policy also means we will pay up to £250 to replace a stolen or damaged camera with a brand new replacement model. (Please note that if you believe your camera was stolen, a police report will be required before we can settle your claim).

With Direct Line travel insurance, your children are also covered for independent travel under your policy. For added peace of mind, that means any photographic equipment or other valuables they take on a school or other supervised trip are covered too.

So whether you’re away for the weekend, make several trips annually or are planning a gap year, Direct Line can cover your camera under one of its travel insurance policies. Get a quote from Direct Line today.

Get a quote Go to travel insurance