Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

While there are people who are happy to spend their holidays lying on a Spanish beach, there are those require a little more adventure. And the adventure market is one that continues to grow. One quick search on the Internet reveals a whole world of possibilities - from white water kayaking and mountain trekking, to scuba diving and extreme snowboarding.

Of course, as your holidays become more adventurous, the risk of injury increases. Tales of accidents and broken bones while taking part in adventure holidays are commonplace, and if you don't have the right travel insurance, it can be costly. According to the website Cultural Cube, if you break a leg while on holiday in the USA, inpatient treatment will set you back around £10,000, while an air ambulance repatriation to the UK could cost anything up to £35,000.

Each of Direct Line's travel insurance policies - whether it be single trip travel insurance, annual travel insurance or 'Discoverer' - offer travel insurance that can cover certain activities. These policies automatically include cover for trekking, parascending, kayaking, scuba diving (to 18m), surfing and water skiing (some with certain restrictions) and the Discoverer policy automatically includes organised safaris, horse trekking and even one bungee jump. For a small premium you can add a range of winter sports insurance including on- and off-piste skiing (with a guide or instructor), snowboarding and bobsledding (not available on the Discoverer policy).

You can find out exactly what is and isn't covered on your travel insurance online by checking our travel insurance summary of cover and reading the policy wording. You can also get a quote online in minutes and if you buy online, you will receive an extra discount.

Get a quote Go to travel insurance