Direct Line magazine

All about eDocs

Updated on: 24 February 2022

Lady using a computer

There’s a change afoot at Direct Line, and we’re excited to tell you about it. We’ve recently introduced the use of e-Documents (eDocs) for all our existing and new customers. So, to bring you up to speed with what this means, we’ve got all the info you need to know.

What are eDocs?

eDocs are, quite literally, electronic documents. It means you can now choose to have all your documents stored in our secure platform online, rather than waiting for that all-important envelope in the post.

If you’re using eDocs, you’ll be able to access your policy documents any time, from anywhere, if you’re logged into your account. And you can save them to your laptop or phone, or print them off yourself.

What are the benefits of eDocs?

How you receive your documents is up to you, but there’s a few reasons you might want to consider using eDocs.

For one thing, eDocs are protected against any physical damage – if your house flooded, your electronic documents are still safely stored. They’re also safe from physical security threats, so nobody can break into your home and steal your important info.

We’ll protect your documents with secure encryption, so there’s minimal risks of storing them online.

So, go paperless and don’t worry about losing your insurance documents. 

How do I get started?

Existing customers can get in touch any time to ask for their documents to be sent digitally. We’ll send you an email by the end of the next working day with a link to view your documents – you can view them any time from then.

We’ll also ask at renewal, when you’ll have the opportunity to opt into eDocs during the renewal process.

For new customers, we’ll check with you during your quote how you’d like to receive your documents. Just let us know you’d prefer eDocs. Then, we’ll send you an email within the next working day, when your documents are ready to view in our dedicated portal.

You can change back to paper documents any time by getting in touch with us.

Related articles

A home with solar panels.

A guide to green homes

It's more important than ever to think about the environment. We can't just flick a switch and improve things overnight, but we can do our part at home to make things a little better.
Tags: Tips
Neighbours discuss the issues.

Resolving disputes and arguments with neighbours

Falling out with neighbours can be awkward, especially as there's nothing you can do to escape them other than moving house. Most arguments are caused by similar things and can be easily resolved. Find out how to amicably settle disputes and when it's best to seek further advice.
Tags: Tips
How to knock down a wall

How to knock down a wall

If you've never knocked down a wall before, it's important to know it can be quite a complex job and can require some heavy duty equipment. It's a skilled task, so before you get your sledge hammer out, find out what to take into consideration.