Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Have you had an accident where a Direct Line policyholder was at fault? If so, we can help put things right again with our free Bodily Injury Direct service, designed to get you the compensation you deserve.

Choosing Bodily Injury Direct not only saves you money on legal and logistics costs, but you'll also receive a personal injury handler to save you time and look after your claim even if you're not a Direct Line customer. If needed, we can also arrange treatment from a trained professional.

We'll take the hassle out of making a personal injury claim by contacting all third parties on your behalf, to get you 100% of your entitled compensation.

Go with Direct Line and receive the added benefits of:

  • A fast and free service, tailored to your needs
  • We're with you all the way, from car repair to compensation and rehabilitation
  • No time-consuming contracts to sign or any related paperwork
  • You'll receive all agreed treatment completely free
  • You'll liaise with all third parties on your behalf

If your car was damaged as a result of the accident you can find out more at