Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

How do we compare?

Hit while parked? No one wants to take the rap for someone else’s mistake. That’s why with Direct Line, you won’t lose any of your earned No Claim Discount where it’s not your fault.

Your no claim discount is safe if damage is caused by the following Direct Line MoreThan Aviva Admiral
Hit whilst parked
Potholes or poor road maintenance
Theft of the car, or from the car
Flood damage
If you hit or are hit by a wild/domestic animal
Hit by an object or debris (excluding vehicles)

Data sourced from policy booklets and insurer's website. Data correct as of 01/03/2018. Competitor comparison based on standard Comprehensive Motor Insurance products. Fair claim commitment is included as standard on Comprehensive cover with Direct Line Car Insurance. Excess applies.

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Our team is ready to help you if you need to make a claim.

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