COVID-19 Help and support

For more information or to speak with a member of the team, please select a product below.

Travel cover: what should you know before you go?
Find out more

Use our Virtual Assistant to get instant help

Loading...

Still got a question? - Get in touch

Have you checked our most frequently asked questions? If you still can’t find the answer, then please give us a call.

Our phone lines are very busy right now, so there may be long wait times. Starting a claim, changing a policy or renewing your insurance can all be done online. For other queries, chat to our Virtual Assistant.

During the festive season

  • Christmas Eve & New Year's Eve 8am - 4pm
  • Christmas Day, Boxing Day & New Year's Day CLOSED
  • Claims: 28th December 9am - 5pm
  • Claims: 2nd January CLOSED

Otherwise it's business as usual.

Travel claims

(other than legal assistance and travel, accommodation and other end supplier failure)

0345 246 8680

Opening hours:

  • Mon - Fri 8am - 6pm
  • Sat Closed
  • Sun Closed

24‐hour emergency claims helpline

If you’re in the UK 01252 740 098

If you’re abroad +44 1252 740 098

For travel, accommodation and other end supplier failure claims

0208 776 3752

Opening hours:

  • Mon - Fri 8am - 6pm

Alternatively, you can download a claim form from our partners at IPP (International Passenger Protection).

Quotes, General enquiries and changes to your policy (other than claims)

0345 246 8704

Opening hours:

  • Mon - Fri 8am - 7pm
  • Sat & bank holidays 9am - 5pm
  • Sun Closed

24‐hour legal advice

If you’re in the UK 0370 240 0285

If you’re abroad +44 370 240 0285

Complaints procedure

If you wish to make a complaint please view our complaints procedure.

Please save these numbers to your phone.

Typetalk service

Direct Line supports the Typetalk service for people with communication difficulties.

To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.