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Travel claims

(other than legal assistance and travel, accommodation and other end supplier failure)

0345 246 8680

Opening hours:

  • Mon - Fri 8am - 6pm
  • Sat 9am - 2pm
  • Sun Closed

24‐hour emergency claims helpline

If you’re in the UK 01252 740 098

If you’re abroad +44 1252 740 098

For travel, accommodation and other end supplier failure claims

0208 776 3752

Monday to Friday 8am - 6pm

Alternatively, you can download a claim form from our partners at IPP (International Passenger Protection).

General enquiries and changes to your policy (other than claims)

0345 246 8704

Opening hours:

  • Mon - Fri 8am - 7pm
  • Sat 9am - 5pm
  • Sun Closed

24‐hour legal advice

If you’re in the UK 0370 240 0285

If you’re abroad +44 370 240 0285

Complaints procedure

If you wish to make a complaint please view our complaints procedure.

Please save these numbers to your phone.

Typetalk service

Direct Line supports the Typetalk service for people with communication difficulties.

To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.