For more information or to speak with a member of the team, please select a product below.
Frequently asked questions
Yes you do. And due to the extra questions we may need to ask you about your medical condition, please give us a call on 0345 246 8704 for a full quote.
Personal belongings: Each of your suitcases or items of luggage, their contents and items designed for you to wear or carry. This includes your valuables but does not include winter sports equipment.
Valuables: Photographic, audio, computer, video and electrical equipment of any kind (including CDs, mini discs, DVDs, TV’s, electronic games, MP3 players, iPods, personal digital assistants (PDAs), video and audio tapes, telescopes, binoculars, sunglasses, spectacles, mobile phones, musical instruments, jewellery, watches, furs, leather goods, animal skins and items made of or containing gold, silver, precious metals or precious or semi‐precious stones.
The personal possessions limit is £1500 per insured person, the single article limit is £250 and the valuables limit is £250 in total. Remember, if you have a Discoverer policy, the personal possessions limit is £1000 per insured person, up to £250 for single articles and up to £250 for valuables. There are limits in the personal possessions and valuable sections that may not be enough for expensive items such as jewellery and photographic or video equipment. However, you can usually insure these items separately under the ‘All Risks’ extension of your home insurance.
The Direct Line European Travel policy covers the following countries:
Albania, Alderney, Algarve, Algeria, Andorra, Austria, Azores, Balearic Islands, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Capri, Channel Islands, Corfu, Corsica, Costa Brava, Costa del Sol, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Eire, Estonia, Finland, France, Germany, Gibraltar, Gran Canarias, Greece, Holland, Hungary, Iceland, Ireland, Israel, Italy, Jordan, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Majorca, Malta, Minorca, Monaco, Monte Carlo, Montenegro, Morocco, Norway, Netherlands, Poland, Portugal, Romania, Russia (West of Urals), San Marino, Serbia, Spain, Slovak Republic, Slovenia, Spitsbergen, Svalbard, Sweden, Switzerland, Syria, Turkey, Tunisia, Ukraine, Vatican.
Yes we can but due to the extra questions we may need to ask you about your medical condition, please give us a call on 0345 246 8704 for a full quote.
We’re sorry but your medical condition won’t be covered automatically. It’s better to give us a call on 0345 246 8704 to discuss your options.
Still got a question? - Get in touch
Have you checked our most frequently asked questions? If you still can’t find the answer, then please give us a call.
(other than legal assistance and travel, accommodation and other end supplier failure)
- Mon - Fri 8am - 6pm
24‐hour emergency claims helpline
If you’re in the UK 01252 740 098
If you’re abroad +44 1252 740 098
For travel, accommodation and other end supplier failure claims
Monday to Friday 8am - 6pm
Alternatively, you can download a claim form from our partners at IPP (International Passenger Protection).
If you wish to make a complaint please view our complaints procedure.
Please save these numbers to your phone.
Direct Line supports the Typetalk service for people with communication difficulties.
To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.