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Have you checked our most frequently asked questions? If you still can’t find the answer, then please give us a call.
During the festive season
- Christmas Eve & New Year's Eve 8am - 4pm
- Christmas Day, Boxing Day & New Year's Day CLOSED
- Claims: 28th December 9am - 5pm
- Claims: 2nd January CLOSED
Otherwise it's business as usual.
Travel claims
(other than legal assistance and travel, accommodation and other end supplier failure)
Opening hours:
- Mon - Fri 8am - 6pm
- Sat Closed
- Sun Closed
24‐hour emergency claims helpline
If you’re in the UK 01252 740 098
If you’re abroad +44 1252 740 098
For travel, accommodation and other end supplier failure claims
Opening hours:
- Mon - Fri 8am - 6pm
Alternatively, you can download a claim form from our partners at IPP (International Passenger Protection).
Quotes, General enquiries and changes to your policy (other than claims)
Opening hours:
- Mon - Fri 8am - 7pm
- Sat & bank holidays 9am - 5pm
- Sun Closed
24‐hour legal advice
If you’re in the UK 0370 240 0285
If you’re abroad +44 370 240 0285
Complaints procedure
If you wish to make a complaint please view our complaints procedure.
Please save these numbers to your phone.
Typetalk service
Direct Line supports the Typetalk service for people with communication difficulties.
To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.