Travel Insurance Get in touch

We've put together some answers to
the 5 most common questions you ask us.

I have a medical condition, which I take medication for - do I need to tell you about this?

Yes you do. And due to the extra questions we may need to ask you about your medical condition, please give us a call on 0345 246 8704 for a full quote.

What’s my 'personal belongings' cover?

Personal belongings: Each of your suitcases or items of luggage, their contents and items designed for you to wear or carry. This includes your valuables but does not include winter sports equipment.

Valuables: Photographic, audio, computer, video and electrical equipment of any kind (including CDs, mini discs, DVDs, TV's, electronic games, MP3 players, iPods, personal digital assistants (PDAs), video and audio tapes, telescopes, binoculars, sunglasses, spectacles, mobile phones, musical instruments, jewellery, watches, furs, leather goods, animal skins and items made of or containing gold, silver, precious metals or precious or semi-precious stones.

The personal possessions limit is £1500 per insured person, the single article limit is £250 and the valuables limit is £250 in total. Remember, if you have a Discoverer policy, the personal possessions limit is £1000 per insured person, up to £250 for single articles and up to £250 for valuables. There are limits in the personal possessions and valuable sections that may not be enough for expensive items such as jewellery and photographic or video equipment. However, you can usually insure these items separately under the 'All Risks' extension of your home insurance.

What countries does the European annual multi trip policy cover?

The Direct Line European Travel policy covers the following countries:

Albania, Alderney, Algarve, Algeria, Andorra, Austria, Azores, Balearic Islands, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Capri, Channel Islands, Corfu, Corsica, Costa Brava, Costa del Sol, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Eire, Estonia, Finland, France, Germany, Gibraltar, Gran Canarias, Greece, Holland, Hungary, Iceland, Ireland, Israel, Italy, Jordan, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Majorca, Malta, Minorca, Monaco, Monte Carlo, Montenegro, Morocco, Norway, Netherlands, Poland, Portugal, Romania, Russia (West of Urals), San Marino, Serbia, Spain, Slovak Republic, Slovenia, Spitsbergen, Svalbard, Sweden, Switzerland, Syria, Turkey, Tunisia, Ukraine, Vatican.

Can you offer travel insurance for someone with a pre-existing medical condition?

Yes we can but due to the extra questions we may need to ask you about your medical condition, please give us a call on 0345 246 8704 for a full quote.

If I arrange my travel policy online will my medical condition be automatically covered?

We’re sorry but your medical condition won’t be covered automatically. It’s better to give us a call on 0345 246 8704 to discuss your options.

Give us a call

Have you checked our most frequently asked questions?
If you still can't find the answer, then please give us a call.

View our

Travel festive opening hours

Christmas Eve
Christmas Day
Boxing Day
Bank Holiday
New Years Eve
New Years Day
Bank Holiday

9am-1pm
Closed
Closed
9am-5pm
9am-1pm
Closed
9am-5pm


General enquiries

0345 246 8704

Claims
Closed from the 24th December
to the 2nd January

Emergency claims

Open 24 hours a day

01252 740 098

24-hour legal advice

Open 24 hours a day

0370 240 0285

View our

Travel festive opening hours

Christmas Eve
Christmas Day
Boxing Day
Bank Holiday

9am-1pm
Closed
Closed
9am-5pm

New Years Eve
New Years Day
Bank Holiday

9am-1pm
Closed
9am-5pm

General Enquiries
0345 246 8704


Claims
Closed from the 24th December to the 2nd January

Emergency claims
01252 740 098
Open 24 hours a day

24-hours legal advice
0370 240 0285

(Replace the 0 with +44 if calling from abroad)

General enquiries and changes to your policy (other than claims)

0345 246 8704

0345 246 8704

Lines are open 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday


24-hour legal advice

If you're abroad:

+44 370 240 0285

+44 370 240 0285

If you’re in the UK:

0370 240 0285

0370 240 0285


24-hour emergency claims helpline

If you're abroad:

+44 1252 740098

+44 1252 740098

If you’re in the UK:

01252 740 098

01252 740 098


For travel, accommodation and other end supplier failure claims

0208 776 3752

0208 776 3752

Lines are open 8am-6pm Monday to Friday.
Alternatively, you can download a claim form from our partners at IPP (International Passenger Protection).


All travel claims

(other than legal assistance and travel,
accommodation and other end supplier failure)

0345 246 8680

0345 246 8680

Lines are open 8am-6pm Monday to Friday.


Please save these numbers to your phone.

Not happy?

If you wish to make a complaint please view our complaints procedure.

Typetalk

Direct Line supports the Typetalk service for people with communication difficulties.
To use Typetalk, you will need to prefix the number 18001 before the number you wish to dial.
For example: 18001 + area code + number.

Calls may be monitored and recorded. Call charges will vary.

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Things you need to know about Over 50s life insurance:
Premiums stop after your 90th birthday but you still enjoy cover for the rest of your life. In the first year, if you die from natural causes we will refund any premiums, or if you die as a result of an accident, we will pay your cash sum. After the first year regardless of the cause of death we will pay your cash sum. Depending on how long you live, the total sum paid in premiums may be more than the cash sum payable on death. If you stop paying your premiums before the end of your policy your cover will stop 30 days after your missed premium and you won’t get anything back. This isn’t a savings or investment product and has no cash value unless a valid claim is made. Inflation will reduce the buying power of your cash sum in the future.

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