If you bought a Direct Line Life Insurance policy before 6 July 2011 these polices are now with Countrywide Assured.
For claims or anything else in relation to these policies, please call 0345 3000 144.
We're here Monday to Friday 9am ‐ 5pm.
Calls may be monitored and recorded. Call charges will vary.
Making a claim will come at a difficult time for you and your family. So we’ve made the process simple. This means when making a claim, you’ll be able to talk to one of Legal & General’s claims experts. They’re understanding and experienced professionals ‐ In fact they're trained by The Samaritans.
If it’s a life claim what we’ll need from you are:
The name of the person who has died
Date of death and contact details
If you don’t have the original policy document or we need more information, our staff will explain the extra steps we need to take.
For our life insurance, in the event of your death, the payment will go to:
Your spouse/partner if you have a joint policy with them.
Your estate, unless you’ve let us know that you want the payment to go to a trust.
A trust, which is a legal arrangement that allows you to give away your assets immediately, without losing your control. This way you specify who you want to be a beneficiary and who you want to look after and control the proceeds (the trustees) in the event of your death. You must make sure the trust you choose meets your needs.
For our Over 50s life insurance
If you don’t specify to whom the money will go when you die, it’ll automatically be paid to your estate.
If you have chosen the Funeral Benefit Option the cash lump sum will be paid directly to Dignity. This means that an experienced Dignity funeral provider will use the money towards your funeral expenses when the time comes.
Or you can help take control of your family’s financial security by placing the policy in trust.
Remember, always keep your policy documents safe, and think about telling your intended beneficiaries that this policy has been purchased ‐ in case a claim needs to be made.