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Making a life insurance or over 50s life
insurance claim



When making a claim you may be asked for:

  • The policyholder's name
  • The policy number
  • The death certificate or details of terminal illness
  • Contact details


Who you contact to make a claim will depend on when the life insurance policy was taken out. You'll find this information on the
policy document.


Policies taken out after 22 July 2019

Contact AIG
Monday to Thursday 8:30am-8pm
Friday 8:30am-5:30pm
Except bank holidays

03303 039985

Calls may be monitored and recorded. Call charges will vary.

Policies taken out between 1
January 2013 and 20 July 2019

Contact Legal & General
Monday to Friday 9am-5:30pm

0800 137 101

Or, if you're calling from abroad

+44 1273 824 665

Calls are charged at the prevailing international rate.
Calls may be monitored and recorded. Call charges will vary.

Policies taken out before 6 July 2011

These policies are now with
Countrywide Assured.
Monday to Friday 9am-5pm

0345 3000 144

Calls may be monitored and recorded. Call charges will vary.

Extra support for AIG Life Insurance policyholders

Not available with Over 50s Life Insurance.

Child bereavement support

If a policyholder dies or is diagnosed with a terminal illness, specialist support from Winston's Wish is available for their children and family to help them rebuild their lives.

Winston's Wish is a non-contractual benefit which can be
withdrawn without notice.

Money while you wait for a claim

If we agree that you may have a valid claim, up to £300 of additional funding can be made available to support the person insured or their family.