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Making a critical illness claim



When making a claim you may be asked for:

  • The policyholder's name
  • The policy number
  • Some basic details about the policyholder’s condition


If you're making a claim relating to a
terminal illness, please
switch to a life insurance claim.

Who you contact to make a claim will depend on when the the policy was taken out. You'll find this
information on the policy document.


Policies taken out after 22 July 2019

Contact AIG
Monday to Thursday 8:30am-8pm
Friday 8:30am-5:30pm
Except bank holidays

03303 039985

Calls may be monitored and recorded. Call charges will vary.

Policies taken out between 1
January 2013 and 20 July 2019

Contact Legal & General
Monday to Friday 9am-5:30pm

0800 068 0789

Calls may be monitored and recorded. Call charges will vary.

Policies taken out before 6 July 2011

These policies are now with
Countrywide Assured.
Monday to Friday 9am-5pm

0345 3000 144

Calls may be monitored and recorded. Call charges will vary.

Extra support for AIG Life Insurance policyholders

Get a second medical opinion

Best Doctors' world-renowned medical experts can provide the policyholder or immediate family with a second medical opinion, including a diagnosis and recommendations for treatment. This service is available at any time during the policy.

Best Doctors is a non-contractual benefit which can be withdrawn without notice.

Money while you wait for a claim

If we agree that you may have a valid claim, up to £300 of additional funding can be made available to support the person insured or their family.