Making a claim will come at a difficult time for you and your family. So we’ve made the process simple. This means when making a claim, you’ll be able to talk to one of Legal & General's claims experts. They’re understanding and experienced professionals ‐ in fact they're trained by The Samaritans.
If you make a claim for a terminal illness or for a critical illness (if your policy includes this), there’s the option to receive a second medical opinion at no extra cost to your premium. This is the opportunity to have a face-to-face consultation on your condition with a Consultant Specialist. It can help provide further information on your diagnosis, insight into your proposed treatment and advice on whether any alternative treatments are available. A supporting medical report will also be sent to you and your GP. An alternative diagnosis could be used to support your claim. This new diagnosis or information will not be used to reverse an accepted claim decision.
This service is provided by Healix Health Services Ltd on behalf of Legal & General. Legal & General will pay up to £300 towards the cost of your consultation.
If it’s a critical illness claim what we’ll need from you are:
Some very basic details about your condition
Your life insurance policy number
Keep in mind that in the event of a critical illness (or terminal illness) claim we’ll pay the money to you.
Frequently Asked Questions
Good to know
Direct Line’s Life Insurance is provided by Legal and General