Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

What is black box insurance?

Using telematics technology, we’ll give you a small plug-in for your car so we can monitor your driving performance.

We’ll also give you an upfront discount, as long as you’ve passed your test.

DrivePlus is suitable if you’re 25 or under, and your car was built in 1996 or later.

DrivePlus Terms and Conditions

Why choose DrivePlus

  • Upfront discount applies to your first year
    Discount if you’re 25 or under, new to Direct Line and you’ve passed your test. Further discounts are available at the end of the year dependant on score.
  • DrivePlus
    Keep track of all your journeys and scores on our telematics app. If you drive safely you may be eligible for a discount at renewal.
  • No tools required
    A small plug-in that’s easy to set up yourself.
  • Direct emails
    Receive regular feedback and updates on your performance.
  • Free download
    Our DrivePlus app is in the Apple and Android app stores.

How does DrivePlus work?

1. Plug in

Buy a DrivePlus policy and recieve a plug-in with a simple step-by-step guide on how to fit. If your vehicle is not compatible, you’ll receive a professionally installed device.

2. Drive

Once installed, simply go for a drive. The device transmits data to us, which we use to analyse your driving style.

3. Check

Looking at factors such as speed, smooth driving (acceleration/braking), roads you drive on, length of journey and time of day.

4. Renewal

If you drive safely and get a high score, you maybe rewarded with a discount when renewing your insurance. The higher you score, the less you’ll pay.

The DrivePlus Portal

Get feedback on your driving and view summaries of your journeys. All you need is a computer or smartphone.

Download the free app