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From the UK 0800 051 0636 / 0141 349 0353

From Europe +44 (0) 141 349 0516

Direct Line customers

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From the UK 0800 590 590

From Europe +44 (0) 113 390 5300

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Complaints procedure

If you wish to make a complaint please view our complaints procedure.

Calls may be monitored and recorded. Call charges will vary.

Typetalk service

Direct Line supports the Typetalk service for people with communication difficulties.

To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.

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Send a text

Please send a text message starting with the word RESCUE followed by your message to 61009. Texts may be chargeable. Please check with your network provider.