Get in touch

We've put together some answers to the 5 most common questions you ask us.

How do I contact Direct Line Breakdown Cover by telephone?

Customer Hotline

0345 246 8702

Already a customer?

0345 246 8708
Lines are open: 8am-9pm Monday to Friday, 9am-5pm Saturday, 10am-5pm Sunday.

Broken down?

24-hour emergency helpline
In the UK: 0800 590590
In Europe: +44 (0) 113 390 5300
For the hard of hearing, please send a text message starting with the word RESCUE followed by your message to 61009.

Not happy?

If you wish to make a complaint please view our complaints procedure.

Typetalk

Direct Line supports the Typetalk service for people with communication difficulties. To use Typetalk, you’ll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.

Calls may be monitored and recorded. Call charges will vary.

How much does Direct Line Breakdown Cover cost?

Our prices match your circumstances (e.g. car, where you live, and age) like car insurance. If you have a reliable car that you maintain well, you pay less than someone with an old, unreliable car. Our prices are tailored to the person and their car, just like car insurance.

Do I have breakdown cover if I'm travelling in someone else's car?

We give you the choice to decide if you need this level of cover with our Personal Cover option.

Who should I call if my car breaks down?

Please call us on 0800 590 590.

Do I have breakdown cover if someone else drives my car?

With all our cover levels, your car is covered whoever is driving it.

Give us a call

Have you checked our most frequently asked questions? If you still can’t find the answer, then please give us a call.

View our

Breakdown festive opening hours

Christmas Eve
Christmas Day
Boxing Day
Bank Holiday
New Years Eve
New Years Day
Bank Holiday

9am-1pm
Closed
Closed
9am-5pm
9am-1pm
Closed
9am-5pm


Customer hotline

Already a customer?

24 hour emergency
Open 24 hours a day

24 hour emergency abroad
Open 24 hours a day

View our

Breakdown festive opening hours

Christmas Eve
Christmas Day
Boxing Day
Bank Holiday

9am-1pm
Closed
Closed
9am-5pm

New Years Eve
New Years Day
Bank Holiday

9am-1pm
Closed
9am-5pm

Customer hotline
0345 246 8702


Already a customer?
0345 246 8708


24 hour emergency
In the UK 0800 590 590
Open 24 hours a day

24 hour emergency abroad
+44 (0)113 390 5300

Customer hotline

0345 246 8702

Mon - Fri
Saturday
Sunday

8am - 9pm
9am - 5pm
10am - 5pm


Already a customer?

0345 246 8708

Mon - Fri
Saturday
Sunday

8am - 9pm
9am - 5pm
10am - 5pm


Broken down?

24-hour emergency in the UK

0800 590 590


24-hour emergency Abroad

+44 (0) 113 390 5300


For the hard of hearing, please send a text message starting with the word RESCUE followed by your message to 61009.

Calls may be monitored and recorded. Call charges will vary.

Not happy?

If you wish to make a complaint please view our complaints procedure.

Typetalk

Direct Line supports the Typetalk service for people with communication difficulties. To use Typetalk, you will need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.

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Do you have any  insurance policies  with Direct Line?
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directline logo
Do you have any  insurance policies  with Direct Line?

Things you need to know about Over 50s life insurance:
Premiums stop after your 90th birthday but you still enjoy cover for the rest of your life. In the first year, if you die from natural causes we will refund any premiums, or if you die as a result of an accident, we will pay your cash sum. After the first year regardless of the cause of death we will pay your cash sum. Depending on how long you live, the total sum paid in premiums may be more than the cash sum payable on death. If you stop paying your premiums before the end of your policy your cover will stop 30 days after your missed premium and you won’t get anything back. This isn’t a savings or investment product and has no cash value unless a valid claim is made. Inflation will reduce the buying power of your cash sum in the future.

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