Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

For more information or to speak with a member of the team, please select a product below.

Still got a question? - Get in touch

Have you checked our most frequently asked questions? If you still can’t find the answer, then please give us a call.

Green Flag breakdown

Call now for help even if you're not with Green Flag

From the UK 0800 051 0636 / 0141 349 0353

From Europe +44 141 349 0516

Direct Line customers

24-hour emergency

From the UK 0800 590 590

From Europe +44 (0) 113 390 5300

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If you wish to make a complaint please view our complaints procedure.

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Typetalk service

Direct Line supports the Typetalk service for people with communication difficulties.

To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.

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Please send a text message starting with the word RESCUE followed by your message to 61009. Texts may be chargeable. Please check with your network provider.