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From the UK 0800 051 0636 / 0141 349 0353
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Complaints procedure
If you wish to make a complaint please view our complaints procedure.
Calls may be monitored and recorded. Call charges will vary.
Typetalk service
Direct Line supports the Typetalk service for people with communication difficulties.
To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.
Hard of hearing
Send a text
Please send a text message starting with the word RESCUE followed by your message to 61009. Texts may be chargeable. Please check with your network provider.