Coronavirus (COVID-19) update

Last updated: 7th April 2020

Please be aware we can only accept new business online. With the exception of life insurance, customers can’t currently buy insurance over the phone.

Existing customers: We’re ready and able to help, but at times we can be busy. Please bear with us.

Use our virtual assistant if you have questions about your renewal or want to make a change to your policy. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, check your insurance still meets your needs, you don't need to contact us in order to renew.

Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

For frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Here you can find our latest travel insurance documents available for you to download.

Remember, if you already have travel insurance cover with us, the wording of your policy may differ from the one you’ll find here.

You’ll need Acrobat Reader to be able to view the documents. If you don’t have Acrobat Reader you can get it free at http://get.adobe.com/uk/reader/.

Give us a call

We’re here to help, so if you have any questions about travel insurance documents please get in touch.

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