Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Here you can find our latest SELECT Premier documents available for you to download.

Remember, if you already have SELECT insurance products with us, the wording of your policy may differ from the one you’ll find here.

You’ll need Acrobat Reader to be able to view the documents. If you don’t have Acrobat Reader you can get it free at http://get.adobe.com/uk/reader/.

Download SELECT Premier policy documents

Good to know

If we extend the cover provided by SELECT Premier Home Insurance without an additional premium charge, the changes will automatically apply to your policy.

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We’re here to help, so if you have any questions about car insurance documents please get in touch.

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