Still got a question? - Get in touch
Have you checked our most frequently asked questions? If you still can’t find the answer, then please give us a call.
General enquiries
Opening hours:
- Mon - Fri 8am - 7pm
- Sat 9am - 5pm
- Sun Closed
Make a claim
Opening hours:
- Mon - Fri 8am - 6pm
- Sat 9am - 5pm
- Sun Closed
Calls may be monitored and recorded. Call charges will vary.
Call our pet advice lines on 0370 600 0633
- Find‐a‐vet helpline
- Legal advice line
- Bereavement helpline
All our pet advice lines are open 24 hours a day, 365 days a year.
Complaints procedure
If you wish to make a complaint please view our complaints procedure.
Please save these numbers to your phone.
Typetalk service
Direct Line supports the Typetalk service for people with communication difficulties.
To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.