COVID-19 Help and support

For more information or to speak with a member of the team, please select a product below.

Use our Virtual assistant to get instant help

Still got a question? - Get in touch

Have you checked our most frequently asked questions? If you still can’t find the answer, then please give us a call.

Our phone lines are very busy right now, so there may be long wait times. Starting a claim and getting a quote can be done online.

During the festive season

  • Christmas Eve & New Year's Eve 8am - 4pm
  • Christmas Day, Boxing Day & New Year's Day CLOSED
  • 28th December 9am - 5pm

Otherwise it's business as usual.

General enquiries

0345 246 8705

Opening hours:

  • Mon - Fri 8am - 7pm
  • Sat 9am - 5pm
  • Sun Closed

Make a claim

0345 246 8496

Opening hours:

  • Mon - Fri 8am - 6pm
  • Sat 9am - 5pm
  • Sun Closed

Calls may be monitored and recorded. Call charges will vary.

Call our pet advice lines on 0370 600 0633

  • Find‐a‐vet helpline
  • Legal advice line
  • Bereavement helpline

All our pet advice lines are open 24 hours a day, 365 days a year.

Complaints procedure

If you wish to make a complaint please view our complaints procedure.

Please save these numbers to your phone.

Typetalk service

Direct Line supports the Typetalk service for people with communication difficulties.

To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.