For more information or to speak with a member of the team, please select a product below.
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Still got a question? - Get in touch
Have you checked our most frequently asked questions? If you still can’t find the answer, then please give us a call.
During the festive season
- Christmas Eve & New Year's Eve 8am - 4pm
- Christmas Day, Boxing Day & New Year's Day CLOSED
- 27th December CLOSED
- 28th December & 3rd January 9am - 5pm
- 2nd January CLOSED
Otherwise it's business as usual.
General enquiries
Opening hours:
- Mon - Fri 8am - 7pm
- Sat 9am - 5pm
- Sun Closed
Make a claim
Opening hours:
- Mon - Fri 8am - 6pm
- Sat 9am - 5pm
- Sun Closed
Calls may be monitored and recorded. Call charges will vary.
Call our pet advice lines on 0370 600 0633
- Find‐a‐vet helpline
- Legal advice line
- Bereavement helpline
All our pet advice lines are open 24 hours a day, 365 days a year.
Complaints procedure
If you wish to make a complaint please view our complaints procedure.
Please save these numbers to your phone.
Typetalk service
Direct Line supports the Typetalk service for people with communication difficulties.
To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.