Coronavirus (COVID-19) update

You can get instant help 24/7 from our virtual assistant, or visit our Coronavirus help and support page for frequently asked questions about COVID-19. Customers who can’t pay now as a result of the Coronavirus pandemic, call us – we want to help you.

If you’re driving less, you may be able to temporarily lower your mileage and could be entitled to a refund. Find out more on our lockdown car insurance refund page.

Help and support My Account

For more information or to speak with a member of the team, please select a product below.

Use our Virtual assistant to get instant help

Still got a question? - Get in touch

Have you checked our most frequently asked questions? If you still can’t find the answer, then please give us a call.

General enquiries

0345 246 8705

Opening hours:

  • Mon - Fri 8am - 7pm
  • Sat 9am - 5pm
  • Sun Closed

Make a claim

0345 246 8496

Opening hours:

  • Mon - Fri 9am - 5pm
  • Sat Closed
  • Sun Closed

Calls may be monitored and recorded. Call charges will vary.

Call our pet advice lines on 0370 600 0633

  • Find‐a‐vet helpline
  • Legal advice line
  • Bereavement helpline

All our pet advice lines are open 24 hours a day, 365 days a year.

Complaints procedure

If you wish to make a complaint please view our complaints procedure.

Please save these numbers to your phone.

Typetalk service

Direct Line supports the Typetalk service for people with communication difficulties.

To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.