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Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

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If you bought a policy between January 2013 and 20 July 2019, please contact Legal & General.
0370 060 0851

If you bought a policy after 20 July 2019, please contact AIG.
0330 390 0513

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AIG customers are unable to view their policy documents online. However, please check your inbox as they would have been emailed to you. Or, give AIG a call to get them re-sent.
0330 390 0513

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If you still have questions, the answers are only a phone call away.

If you bought a policy between January 2013 and 20 July 2019, please contact Legal & General.
0370 060 0851

If you bought a policy after 20 July 2019, then you'll need to contact AIG.
0330 390 0513