We have the answers

To your questions

Want to make a change to your home policy?

It's easy

With My Account you can make changes to your car or home policy online. You can also request and upload documents.

Go to My Account

Got a question that needs answering?

Check out our FAQs

We have the answers to many of your frequently asked questions, so this maybe the quickest option.

See FAQs

Renew online. It's easy.

Do you have a policy to renew?

With My Account sorting your renewal out online is easy. Whether looking to accept or make a change to your renewal.

Go to My Account

Try web chat

Our web chat agents are fast and trained to answer your questions.

Mon - Fri
Saturday
Sunday

8am - 9pm
9am - 5pm
10am - 5pm

Still got a question?

Give us a call

If you haven't found your answer yet, it might be time to pick up the phone and get in touch.

Check out the options below and find the right number to call.

View our

Home festive opening hours

Claims

23 Dec
Christmas Eve
Christmas Day
Boxing Day
27 Dec
New Years Eve
New Years Day

9am-5pm
9am-1pm
Closed
Closed
9am-5pm
9am-1pm
Closed

General Enquiries

Christmas Eve
Christmas Day
Boxing Day
New Years Eve
New Years Day

10am-2pm
Closed
Closed
10am-2pm
Closed

All other days open as usual

General Enquiries
0345 246 3564

Online quote help
0345 246 8703

New quote
0345 246 8372

Emergency claims
0345 878 5081
Open 24 hours a day

Home claims
0345 246 8412

Legal claims
0345 601 2945

Home Insurance Plus travel claims
Call from the UK 0345 026 0246
Call from Abroad 01252 576150

General enquiries

0345 246 3564

Mon — Fri
Saturday
Sunday

8am — 9pm
9am — 5pm
10am — 5pm

Online quote help

0345 246 8703

Mon — Fri
Saturday
Sunday

8am — 9pm
9am — 5pm
10am — 5pm

New quote

0345 246 8372

Mon — Fri
Saturday
Sunday

8am — 9pm
9am — 5pm
10am — 5pm

Home claims

0345 246 8412

Mon — Fri
Saturday

8am — 8pm
9am — 5pm

Emergency claims

0345 878 5081

24 hours a day
365 days a year

Legal claims

0345 601 2945

Mon — Fri
Saturday
Sunday

8am — 9pm
9am — 5pm
10am — 5pm

Home Insurance Plus travel claims

Call from the UK

0345 026 0246

Call from Abroad

01252 576150

Calls may be monitored and recorded. Call charges will vary.

View our

Home festive opening hours

Claims

23 Dec
Christmas Eve
Christmas Day
Boxing Day
27 Dec
New Years Eve
New Years Day

9am-5pm
9am-1pm
Closed
Closed
9am-5pm
9am-1pm
Closed

General Enquiries

Christmas Eve
Christmas Day
Boxing Day
New Years Eve
New Years Day

10am-2pm
Closed
Closed
10am-2pm
Closed

All other days open as usual

General enquiries

0345 246 3564

Online quote help

0345 246 8703

New quote

0345 246 8372

Home claims

0345 246 8412

Legal claims

0345 601 2945

Emergency claims
Open 24 hours a day

0345 878 5081

Calls may be monitored and recorded. Call charges may vary.

Sign language service available between Mon-Fri 8am-6pm

Connect now Learn more

Not happy?

If you wish to make a complaint please view our complaints procedure.

Typetalk

Direct Line supports the Typetalk service for people with communication difficulties. To use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.

Our pick of helpful questions

How will I know if my claim is covered by my policy?

Wherever possible, we’ll let you know during your first call to us whether your claim is covered by your policy. Before you call us, read through the policy booklet along with your schedule of cover– it might help you find the answer. If you’re still unsure, call our Claims Advisors. They have an excellent knowledge of the cover you’ve arranged with us.

Will my insurance premium increase at the next renewal date if I make a claim?

Claims under your policy could result in an increased premium at your next renewal date. This depends on the number, type and value of claims you make. Our premiums are calculated individually and you’ll be notified in advance of the renewal date.

Is my policy 'new-for-old'?

Yes. This means that all items will be replaced with the new equivalent. For example, if you’ve damaged a 5-year-old TV, we’ll replace it with the latest available equivalent model.

How do I contact Direct Line by telephone?

General enquiries

0345 246 3564

Lines open:
8am-9pm Monday to Friday,
9am-5pm on Saturday and
10am-5pm Sunday.

Online quote help

0345 246 8703

Lines open:
8am-9pm Monday to Friday,
9am-5pm on Saturday and
10am-5pm Sunday.

New quote

0345 246 8372

Lines open:
8am-9pm Monday to Friday,
9am-5pm on Saturday and
10am-5pm Sunday.

Already a customer?

0345 246 3564

Lines open:
8am-9pm Monday to Friday,
9am-5pm on Saturday and
10am-5pm Sunday.

Home claims

0345 246 8412

Lines open:
8am-8pm Monday to Friday
9am-5pm on Saturday.

Home emergency claims

0345 878 5081

Lines are open 24 hours a day, 365 days a year.

Legal claims

0345 601 2945

Lines are open 24 hours a day, 365 days a year.

Home Insurance Plus travel claims

In the UK:

0345 026 0246

Abroad:

01252 576150

We support the Typetalk service for people with communication difficulties. The phone number for Typetalk is 0800 515152.

Need to contact us by email or live chat? Please get in touch.

Calls may be recorded. Max call charge from a BT landline is 3p per minute. Calls from other networks may vary.

What questions will I be asked when I call to register my claim?

We’ll ask you what happened, when, and what action you've taken so far. We’ll ask you what you’re claiming for and the approximate cost(s) involved.

To report a claim, call 0345 246 8412. You’ll also need:

Your policy number.
The full address of the property covered under your policy.
A brief description of what happened and where the incident took place.
A list of the damaged items, including their original cost.
We’ll also ask you for a crime or loss reference number, if you’ve been a victim of theft, vandalism or lost items when outside of home.
Any relevant documents or photographs to support your claim.

View more questions