Contact us

Wherever possible, we’ll let you know during your first call to us whether your claim is covered by your policy. Before you call us, read through the policy booklet along with your schedule of cover– it might help you find the answer. If you’re still unsure, call our Claims Advisors. They have an excellent knowledge of the cover you’ve arranged with us.

Claims under your policy could result in an increased premium at your next renewal date. This depends on the number, type and value of claims you make. Our premiums are calculated individually and you’ll be notified in advance of the renewal date.

Yes. This means that all items will be replaced with the new equivalent. For example, if you’ve damaged a 5-year-old TV, we’ll replace it with the latest available equivalent model.

General enquiries

0345 246 3564

Lines open:
8am-9pm Monday to Friday,
9am-5pm on Saturday and
10am-5pm Sunday.

Online quote help

0345 246 8703

Lines open:
8am-9pm Monday to Friday,
9am-5pm on Saturday and
10am-5pm Sunday.

New quote

0345 246 8372

Lines open:
8am-9pm Monday to Friday,
9am-5pm on Saturday and
10am-5pm Sunday.

Already a customer?

0345 246 3564

Lines open:
8am-9pm Monday to Friday,
9am-5pm on Saturday and
10am-5pm Sunday.

Home claims

0345 246 8412

Lines open:
8am-8pm Monday to Friday
9am-5pm on Saturday.

Home emergency claims

0345 878 5081

Lines are open 24 hours a day, 365 days a year.

Legal claims

0345 601 2945

Lines are open 24 hours a day, 365 days a year.

Home Insurance Plus travel claims

In the UK:

0345 026 0246

Abroad:

01252 576150

We support the Typetalk service for people with communication difficulties. The phone number for Typetalk is 0800 515152.

Need to contact us by email or live chat? Please get in touch.

Calls may be recorded. Max call charge from a BT landline is 3p per minute. Calls from other networks may vary.

We’ll ask you what happened, when, and what action you've taken so far. We’ll ask you what you’re claiming for and the approximate cost(s) involved.

To report a claim, call 0345 246 8412. You’ll also need:

• Your policy number.
• The full address of the property covered under your policy.
• A brief description of what happened and where the incident took place.
• A list of the damaged items, including their original cost.
• We’ll also ask you for a crime or loss reference number, if you’ve been a victim of theft, vandalism or lost items when outside of home.
• Any relevant documents or photographs to support your claim.