Contact us
Home insurance
Want to make a change to your home policy?
It's easy
With My Account you can make changes to your car or home policy online. You can also request and upload documents.
Go to My AccountHome insurance claims
Are you ready to make a home insurance claim? Or do you have questions about your policy excess, whether you should claim, what’s covered and how to make a claim?
Whatever you need, we’ve got you covered.
Make a claim I want some helpDo you have a policy to renew?
With My Account sorting your renewal out online is easy. Whether looking to accept or make a change to your renewal.
Go to My AccountGot a question that needs answering?
We have the answers to many of your frequently asked questions, so this maybe the quickest option.
See FAQsOur web chat agents are fast and trained to answer your questions.
Still got a question? - Get in touch
If you haven't found your answer yet, it might be time to pick up the phone and get in touch.
During the festive season
- Christmas Eve & New Year's Eve 8am - 4pm
- Christmas Day, Boxing Day & New Year's Day CLOSED
- New Claims: 28th December & 2nd January 9am - 5pm
- Existing Claims: 28th December 9am - 5pm
- Existing Claims: 2nd January CLOSED
Otherwise it's business as usual, and our emergency helpline is still open 24 hours.
Home claims
Opening hours:
- Mon - Fri 8am - 6pm
- Sat 9am - 5pm
- Sun Closed
Emergency claims
Call us on 0345 878 5081Open 24 hours a day, 365 days a year
Legal claims
Call us on 0345 601 2945Opening hours:
- Mon - Fri 8am – 9pm
- Sat 9am – 5pm
- Sun 10am – 5pm
Home Insurance Plus travel claims
If you’re in the UK
Call us on
0345 026 0246
If you’re abroad
Call us on
01252 576150
General enquiries including brand new quotes
Opening hours:
- Mon - Fri 8am - 8pm
- Sat & bank holidays 9am - 5pm
- Sun Closed
Complete a quote you have already started
Call us on 0345 246 8372Opening hours:
- Mon - Fri 8am - 8pm
- Sat 9am - 5pm
- Sun Closed
Complaints procedure
If you wish to make a complaint please view our complaints procedure.
Calls may be monitored and recorded. Call charges will vary.
Typetalk service
Direct Line supports the Typetalk service for people with communication difficulties.
To use use Typetalk, you'll need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.
Frequently asked questions
Wherever possible, we’ll let you know during your first call to us whether your claim is covered by your policy. Before you call us, read through the policy booklet along with your schedule of cover– it might help you find the answer. If you’re still unsure, call our Claims Advisors. They have an excellent knowledge of the cover you’ve arranged with us.
Claims under your policy could result in an increased premium at your next renewal date. This depends on the number, type and value of claims you make. Our premiums are calculated individually and you’ll be notified in advance of the renewal date.
Yes. This means that all items will be replaced with the new equivalent. For example, if you’ve damaged a 5-year-old TV, we’ll replace it with the latest available equivalent model.
General enquiries
Call us on 0345 246 3564Opening hours:
- Mon - Fri 8am – 9pm
- Sat 9am – 5pm
- Sun 10am – 5pm
Online quote help
Call us on 0345 246 8703Opening hours:
- Mon - Fri 8am – 9pm
- Sat 9am – 5pm
- Sun 10am – 5pm
New quote
Call us on 0345 246 8372Opening hours:
- Mon - Fri 8am – 9pm
- Sat 9am – 5pm
- Sun 10am – 5pm
Already a customer?
Call us on 0345 246 3564Opening hours:
- Mon - Fri 8am – 9pm
- Sat 9am – 5pm
- Sun 10am – 5pm
Home claims
Call us on 0345 246 8412Opening hours:
- Mon - Fri 8am – 8pm
- Sat 9am – 5pm
Home emergency claims
Call us on 0345 878 5081Lines are open 24 hours a day, 365 days a year.
Legal claims
Call us on 0345 601 2945Lines are open 24 hours a day, 365 days a year.
Home Insurance Plus travel claims
In the UK:
Call us on 0345 026 0246Abroad:
Call us on 01252 576150We support the Typetalk service for people with communication difficulties. The phone number for Typetalk is 0800 515152 .
Need to contact us by email or live chat? Please get in touch.
Calls may be recorded. Max call charge from a BT landline is 3p per minute. Calls from other networks may vary.
We’ll ask you what happened, when, and what action you've taken so far. We’ll ask you what you’re claiming for and the approximate cost(s) involved.
To report a claim, call 0345 246 8412 . You’ll also need:
- Your policy number.
- The full address of the property covered under your policy.
- A brief description of what happened and where the incident took place.
- A list of the damaged items, including their original cost.
- We’ll also ask you for a crime or loss reference number, if you’ve been a victim of theft, vandalism or lost items when outside of home.
- Any relevant documents or photographs to support your claim.

© 1999- U K Insurance Limited
Direct Line general insurance policies are underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202810. The Financial Services Register can be accessed through www.fca.org.uk.