Benefits include:

  • Our approved repairer can pick up your car if necessary
  • We’ll provide a replacement vehicle if you need it
  • The car rental company will contact you within one working hour, and the repairers will be in touch within three working hours
  • You don’t need to have an open claim on your own policy because we deal with it through our policyholder
  • There’s no excess charge to you and no changes are made to your No Claim Discount

If you were also injured as a result of the accident, you can find out more at
https://www.directline.com/car-insurance/claims/bodily-injury-direct