Making a car claim


What will I be asked for?

  • Your policy number and personal details
  • What happened, where you are, and is the car driveable
  • Details of any third parties or passengers involved
  • Details of any witnesses to the incident
  • Where the police involved and do you have a crime reference number

Even if you don't know all this information you can still report the claim, good to know, we’re here to help.

Motor Legal Protection Claims

24 hour accident recovery helpline

0800 269 015

0800 269 015

General claims

0345 246 8471

0345 246 8471

Windscreen helpline

To make a claim just enter your registration number and details with our windscreen partner Autoglass. They'll guide you all the way.

Visit Autoglass

General claims, lines open:

8am - 9pm Monday - Friday
9am - 5pm Saturday
11am - 5 pm Sunday

Calls may be monitored and recorded.
Call charges will vary.

Frequently Asked Questions

What do I need to provide as proof of my no claims discount?

Please provide your current renewal notice or a letter on headed paper from your previous insurer or broker confirming your No Claim Discount (NCD) and include the following details:

  • Previous insurer's name
  • Previous insurer's policy number
  • Your name
  • Policy expiry date
  • Number of years NCD

Please remember to include your Direct Line policy number when sending us your proof of your NCD.

Its quick and easy to get your documents to us, you can upload a copy of your NCD through our secure online portal, alternatively we accept original or copies of documents in the following ways:

Your NCD must be from a valid UK insurer and must not be older than 2 years. Your NCD must be expressed in number of years.

NCD proof should be sent to:

Customer Service
Direct Line
The Wharf
Neville Street

Please note that your NCD can only be used on one policy at any one time.

It is your responsibility to provide us with proof of NCD.

Windscreen damage

If your windscreen or window glass is damaged, we’ll pay for the replacement or repair. Visit our approved repairer Autoglass for more details and to arrange a repair.

Am I eligible for a Multi-Car Discount if I am only a named driver on 2 or more cars insured with Direct Line and registered at 2 different addresses?

You are eligible for Multi-Car Discount if you are named driver on another policy even if it is registered at another address.

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Do you have any  insurance policies  with Direct Line?

Things you need to know about Over 50s life insurance:
Premiums stop after your 90th birthday but you still enjoy cover for the rest of your life. In the first year, if you die from natural causes we will refund any premiums, or if you die as a result of an accident, we will pay your cash sum. After the first year regardless of the cause of death we will pay your cash sum. Depending on how long you live, the total sum paid in premiums may be more than the cash sum payable on death. If you stop paying your premiums before the end of your policy your cover will stop 30 days after your missed premium and you won’t get anything back. This isn’t a savings or investment product and has no cash value unless a valid claim is made. Inflation will reduce the buying power of your cash sum in the future.

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