Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

See how we compare with other insurers

Direct Line AXA Hastings Direct Aviva
Courtesy car provided as standard
Provided in advance of repair assessment when using our approved repairers

During repair

During repair

Provided in advance of repair assessment while using your own repairers
Provided if your car is written off, stolen and not recovered

Up to 14 consecutive days

Provided by hire car company (not the repairer)

This information is based on a non-driveable scenario. Data sourced from policy booklets and insurer's website. Data correct as of 3rd August 2015.

Guaranteed Hire Car


Guaranteed Hire Car Plus


Boost your cover to suit you

  • Protected no claim discount (NCD)
  • Guaranteed hire car plus
  • Motor legal protection
  • Breakdown cover

Frequently Asked Questions

Only if you do not have a Comprehensive policy.

Yes you do. With Guaranteed Hire Car and Guaranteed Hire Car Plus, we'll provide you with a hire car for up to 21 days in a row or up to 7 days after the first or only payment has been issued to you in settlement of your claim - whichever is the shortest.

Yes, of course, we’ll provide you with a hire car for up to 21 days in a row. Whatever happens, we’ll keep you moving.