Important information for Direct Line customers impacted by Monarch Airlines failure

Monarch has confirmed they’ve ceased trading and as a result from 2 October 2017, all future holidays and flights have been cancelled and are no longer operating. Further information and advice is available on the Civil Aviation Authority (CAA) website at https://monarch.caa.co.uk/customers/i-have-a-future-booking-and-have-not-travelled-yet/.

If you’re already abroad and due to return home on or before 15 October 2017 the CAA are making arrangements for you to return home to the UK on a new flight. These new flights will be at no extra cost to you. You should check https://monarch.caa.co.uk/customers/i-am-currently-abroad/ for confirmation of your new flight details. This will be available a minimum of 48 hours in advance of your original departure time.

The CAA has a 24-hour helpline: 0300 303 28000300 303 2800 from the UK and Ireland and +44 1753 330330+44 1753 330330 from overseas.

Your Direct Line single and multi-trip travel insurance policy (excluding home plus policies) provides cover for airline and end supplier failure, which fall outside the Government’s Air Travel Organiser’s Licence (ATOL). This means if your flight or package holiday booked directly with Monarch cannot be reimbursed through any other source, you can contact International Passenger Protection (IPP) to submit a claim. Details on how to do this are shown below.

International Passenger Protection Claims Office
IPP House
22-26 Station Road
West Wickham
Kent BR4 0PR
United Kingdom

Or contact:

• Telephone: +44 (0) 20 8776 3752+44 (0) 20 8776 3752
• Facsimile: +44 (0) 20 8776 3751
• Email: info@ipplondon.co.uk