Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

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Making a change to your policy online is often quicker than calling us.

Sorting your renewal out online is easy, select an option below to get started.

You'll get a letter from us at least 21 days before your policy ends to confirm the automatic renewal. Rest assured, we'll never leave you without cover.

If you have your renewal notice to hand and are happy with your policy and payment method, you can apply to renew online in just a few minutes.

It's quick, easy and secure. Just complete the below form and we will let you know if your policy is renewed.

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If you'd like to make a change to your policy before renewing or if you wish to opt out of automatic renewal speak to a member of our team, we're here to help.

0345 246 8706

Changing your name on your policy is easy, just fill out this short form.

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Adding another person to your policy is simple - just fill out our web form.

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Speak to a member of our team, we're here to help.

0345 246 3564

Upload your documents

You can easily upload any of the following home documents via our online portal:

  • Sale and Purchase letter
  • Power of Attorney
  • Death certificate
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Want your insurance certificate?

Fill out this short web form to get your insurance certificate.

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Want your insurance policy documents?

It’s easy to get your home insurance policy documents via the link below.

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0345 246 3564

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