Coronavirus (COVID-19) update

You can get instant help 24/7 from our virtual assistant, or visit our Coronavirus help and support page for frequently asked questions about COVID-19. Customers who can’t pay now as a result of the Coronavirus pandemic, call us – we want to help you.

If you’re driving less, you may be able to temporarily lower your mileage and could be entitled to a refund. Find out more on our lockdown car insurance refund page.

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Making a change to your policy online is often quicker than calling us.

Driving less because of lockdown?

Many customers are driving their cars less because of lockdown. Your insurance premium is partially based on estimated mileage, so if you’re not on the road as much, you may be due a refund.

Please note: If you have a DrivePlus telematics policy, you don’t need to do anything. We’ll refund you for any reduced mileage during the Coronavirus lockdown.

I'm driving less

Renew your policy

Manual renewal

Your policy will expire on the date shown on your renewal invite, unless you tell us you want to renew.

Renew your policy

Auto renewal

Manual renewal

If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy and send you the new documents.

Payment will be taken in seven days after renewal using your existing details.


Considering making a change?

If you'd like to make changes to your policy before renewing or if you wish to opt out of automatic renewal speak to a member of our team, we're here to help.

0345 246 8706

Upload your documents

You can easily upload any of the following car documents via our online portal:

  • No Claim Discount
  • Company car NCD
  • Proof of security
  • Death certificate
  • Power of attorney
  • Engineer's report
Upload documents

View basic policy details

View your policy and renewal dates by signing-in to your account.

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Remove a driver

Speak to a member of our team, we're here to help.

0345 246 8706


Need an Online Customer Code?

If you've lost, forgotten, or never received your Online Customer Code, don't panic. Just fill in a few details and we'll send you a new code in the post.

Request a code

FAQs

We have the answers to many of your frequently asked questions, so this maybe the quickest option.

See FAQs

Get in touch

If you still have questions, let us know. We'll do our best to answer them.

0345 246 8706