Call us

Ask us a Question:

Check out our Ask us a Question page to see if we can answer your query online to save you time

Call Us:

Car insurance quotes

Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
Car insurance general enquiries 0845 246 3761
For help with your online quote 0845 246 8701

Already a Direct Line Car Insurance customer?

Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
Request Motor Insurance Certificate online Request Motor Insurance Certificate
Ask us a question Frequently asked questions
Customer services 0845 246 8706

Car insurance claims

Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday, 10am-5pm Sunday, and 9am-5pm Bank Holidays
Need to make a claim? 0845 246 8471
24 Hour Accident Recovery Hotline 0800 269 015
Back to top

Complaints

Our promise to you is that we will always be fair and reasonable whenever you need the
protection of the policies and that we will act quickly to provide that protection.

Should there ever be an occasion when you feel that we have failed to honour our promise,
we will do everything possible to ensure that your complaint is dealt with quickly and fairly.

If you wish to make a complaint please view our complaints procedure or you can call us on
the numbers listed below.
Back to top

Van insurance

Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
Customer Hotline 0845 301 2906
Back to top

Breakdown cover

Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
Customer Hotline 0845 246 8702
Already a Customer 0845 246 8708
Have you broken down?
(24 Hour Emergency Line)		 UK
0800 590 590
Europe
+44 (0) 113 390 5300
Back to top

European Breakdown cover

Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
Need European breakdown cover? 0845 246 0940
Have you broken down?
(24 Hour Emergency Line)		 Europe
+44 (0) 113 390 5300
Need to make a travel insurance claim?
Lines open:9am-5pm Monday to Friday		 0845 246 8711
24 Hour Emergency Line +44 870 241 4628
Back to top

Home insurance

Lines open 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
Claim line open: 8am-8pm Monday to Friday, 9am-5pm Saturday
Home insurance general enquiries 0845 246 3564
For help with your online quote 0845 246 8703
Do you require more than £100,000 contents cover or have any valuable items worth more than 10,000? If so, you may wish to consider our 'SELECT premier insurance' 0800 533 5200
If you are an existing Direct Line customer 0845 246 8709
Need to make a claim? 0845 246 8710
Back to top

Family Legal Protection

Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
Customer Hotline 0845 246 8703
Need to make a Legal Claim?
Call our Legal Advice Line:		 0845 601 2945
Back to top

Home Response 24

Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
To arrange membership or for more information 0845 246 1999
Already a customer? 0845 246 3999
Emergency Call-Out
(Lines are open 24 Hours/Day)		 0845 246 0999
Back to top

Home Security
Security Alarms
Lines open 9am-5.30pm Monday to Friday		 0845 246 0934
Lockshop
Lines open 9am-5pm Monday to Friday		 01454 321 311
Approved safes
Lines open 9am-5.30pm Monday to Friday		 0207 405 1540
Back to top

Tradesman insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
General enquiries 0845 303 1761
For help with your online quote 0845 303 1756
If you are already a Direct Line for business customer 0845 303 1760
Back to top


Business from Home insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
General enquiries 0845 303 1739
For help with your online quote 0845 303 1756
If you are already a Direct Line for business customer 0845 303 1760
Back to top

Landlord insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
Get a landlord insurance quote 0845 604 2294
General enquiries 0845 303 1763
For help with your online quote 0845 303 1756
If you are already a Direct Line for business customer 0845 303 1760
Back to top

Commercial property insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
General enquiries 0845 303 1764
For help with your online quote 0845 303 1756
If you are already a Direct Line for business customer 0845 303 1760
Back to top

Shop (retailer) insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
General enquiries 0845 303 1762
For help with your online quote 0845 303 1756
If you are already a Direct Line for business customer 0845 303 1760
Back to top

Office & Surgery insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
General enquiries 0845 303 1740
For help with your online quote 0845 303 1756
If you are already a Direct Line for business customer 0845 303 1760
Back to top

Hotel insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
General enquiries 0845 303 1742
For help with your online quote 0845 303 1756
If you are already a Direct Line for business customer 0845 303 1760
Back to top

Pub and Restaurant insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
General enquiries 0845 303 1741
For help with your online quote 0845 303 1756
If you are already a Direct Line for business customer 0845 303 1760
Back to top

Travel insurance

Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
Customer Hotline 0845 246 8704
Back to top

Travel insurance claims

Lines open: 9am-5pm Monday to Friday
Need to make a claim? 0845 246 8711
Travel 24-hour Emergency helpline +44 1252 740098
Back to top

Pet Insurance

Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
Customer Hotline 0845 246 8705
Need to make a claim?
(9am-5pm Monday to Friday)		 0845 246 8712
Back to top

Life Insurance

Lines open: 9am-5pm Monday to Friday
Already a Customer? 0845 246 8123
Back to top

Over 50's Life Cover

Lines open: 9am-5.30pm Monday to Friday
Already a Customer? 0845 301 5715
Back to top

Critical Illness Insurance

Lines open: 9am-5pm Monday to Friday
Already a Customer? 0845 246 8123
Back to top

Mortgages

Lines open: 8am-8pm Monday to Friday, 9am-4pm Saturday
Already have a Mortgage with us?
Completed your mortgage on, or before the 31st October 2004		 0845 309 1930
Already have a Mortgage with us?
Completed your mortgage on, or after the 1st November 2004		 0845 300 1400
Back to top

Savings

Lines open: 9am-5pm Monday to Friday
Already have Savings with us? 0845 300 1230
Back to top

Cash Mini ISAs

Lines open: 9am-5pm Monday to Friday
Already a Customer? 0845 300 1230
Back to top

Manage existing policies and quotes online

You can now manage all your saved quotes and existing insurance policies online with
Policy & Quote Manager.

You can also amend existing details on your car insurance, and register a claim on car or home
insurance policies.

Existing customer login

New users - find out more

Having problems logging in?


Reset your password

Or, call us on 0845 246 8701.

Claims information

If you need to make a claim, we'll do all we can to get you back on the road as soon as possible. Follow our step-by-step guide.

Claims information

Discounts

Direct Line offers a range of discounts to help bring down the cost of car insurance. See how much you could save.

Behind the scenes

Take a look behind the scenes of a Direct Line claim - from letting us know what happened to collecting your car.

TV ads

Take a look at our latest TV ads.



Why not take a look at our new TV advert?