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Please select from the list below what you would like to call us about:
Manage exisiting policies and quotes online
Complaints
Car insurance
Car insurance claims
Breakdown cover
European breakdown cover
Home insurance
Family Legal Protection
Home Response 24
Home security
Tradesman insurance
Business from home insurance
Residential property insurance
Commercial property insurance
Shop (retailer) insurance
Office & Surgery insurance
Hotel insurance
Pub and Restaurant insurance
Travel insurance
Travel insurance claims
Pet insurance
Life insurance
Critical Illness insurance
Mortgages
Loans
Savings
Cash Mini ISA's
Calls recorded. Conditions apply. Maximum call charges for 0845 numbers is 3p per
minute from a BT landline. Calls from other networks may vary.
Complaints
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Our promise to you is that we will always be fair and reasonable whenever you need the protection of the policies and that we will act quickly to provide that protection.
Should there ever be an occasion when you feel that we have failed to honour our promise, we will do everything possible to ensure that your complaint is dealt with quickly and fairly.
If you wish to make a complaint please view our complaints procedure or you can call us on the numbers listed below.
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Car insurance
Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Car insurance general enquiries |
0845 246 3761 |
| For help with your online quote |
0845 246 8701 |
| If you are already a Direct Line customer |
0845 246 8706 |
Car insurance claims
Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 11am-5pm Sunday
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| Need to make a claim |
0845 246 8707 |
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Make a claim online |
| 24 Hour Accident Recovery Hotline |
0800 269 015 |
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Find another number |
Breakdown cover
Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Customer Hotline |
0845 246 8702 |
| Already a Customer |
0845 246 8708 |
Have you broken down?
(24 Hour Emergency Line) |
UK
0800 590 590 |
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Europe
+44 (0) 113 390 5300 |
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Find another number |
European Breakdown cover
Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Need European breakdown cover? |
0845 246 0940 |
Have you broken down?
(24 Hour Emergency Line) |
Europe
+44 (0) 113 390 5300 |
Need to make a travel insurance claim?
Lines open:9am-5pm Monday to Friday |
0845 246 8711 |
| 24 Hour Emergency Line |
+44 870 241 4628 |
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Find another number |
Home insurance
Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
Claim line open: 8am-8pm Monday to Friday, 9am-5pm Saturday
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| Home insurance general enquiries |
0845 246 3564 |
| For help with your online quote |
0845 246 8703 |
| If you are an existing Direct Line customer |
0845 246 8709 |
| Need to make a claim? |
0845 246 8710
Make a claim online |
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Find another number |
Family Legal Protection
Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Customer Hotline |
0845 246 8703 |
| Need to make a Legal Claim? |
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| Call our Legal Advice Line: |
0845 601 2945 |
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Find another number |
Home Response 24
Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| To arrange membership or for more information |
0845 246 1999 |
| Already a customer? |
0845 246 3999 |
Emergency Call-Out
(Lines are open 24 Hours/Day) |
0845 246 0999 |
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Find another number |
Home Security
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Security Alarms
Lines open 9am-5.30pm Monday to Friday |
0845 246 0934 |
Lockshop
Lines open 9am-5pm Monday to Friday |
01454 326655 |
Approved safes
Lines open 9am-5.30pm Monday to Friday |
0800 975 8120 |
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Find another number |
Tradesman insurance
Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| General enquiries |
0845 303 1761 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Find another number |
Business from Home insurance
Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| General enquiries |
0845 303 1739 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Find another number |
Residential property insurance
Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| General enquiries |
0845 303 1763 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Find another number |
Commercial property insurance
Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| General enquiries |
0845 303 1764 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Find another number |
Shop (retailer) insurance
Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| General enquiries |
0845 303 1762 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Find another number |
Office & Surgery insurance
Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| General enquiries |
0845 303 1740 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Find another number |
Hotel insurance
Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| General enquiries |
0845 303 1742 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Find another number |
Pub and Restaurant insurance
Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| General enquiries |
0845 303 1741 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Find another number |
Travel insurance
Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Customer Hotline |
0845 246 8704 |
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Find another number |
Travel insurance claims
Lines open: 9am-5pm Monday to Friday
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| Need to make a claim? |
0845 246 8711 |
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Find another number |
Pet Insurance
Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Customer Hotline |
0845 246 8705 |
Need to make a claim?
(9am-5pm Monday to Friday) |
0845 246 8712 |
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Find another number |
Life Insurance
Lines open: 8am-8pm Monday to Friday and 9am-5pm Saturday
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| Customer Hotline |
0845 246 8080 |
| Already a Customer? |
0845 246 8123 |
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Find another number |
Critical Illness Insurance
Lines open: 8am-8pm Monday to Friday and 9am-5pm Saturday
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| Customer Hotline |
0845 246 8080 |
| Already a Customer? |
0845 246 8123 |
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Find another number |
Mortgages
Lines open: 8am-9pm Monday to Friday, 9am-8pm Saturday and 11am-5pm Sunday
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| Customer Hotline |
0845 246 8165 |
| Already have a Mortgage with us? |
0845 246 8166 |
| Customer Information Line |
0845 246 8003 |
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Find another number |
Loans
Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Customer Hotline |
0845 246 8163 |
| Already have a Loan with us? |
0845 246 8164 |
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Find another number |
Savings
Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday
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| Customer Hotline |
0845 246 8167 |
| Already have Savings with us? |
0845 300 1230 |
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Find another number |
Cash Mini ISA's
Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday
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| Customer Hotline |
0845 246 8167 |
| Already a Customer? |
0845 300 1230 |
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Find another number |
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