For 24 hour emergency assistance, including serious medical emergency or needing to cut your journey short, while you’re abroad please call + 44 1252 740098. Save this number to your phone.
For all other claims under this policy (other than legal expenses and travel accommodation and other end supplier failure) you should call Direct Line’s travel claims when you get home on 0345 246 8680, open 8am - 6pm Monday to Friday.
For travel, accommodation and other end supplier failure claims you can also telephone our partners at IPP (International Passenger Protection) and get a claim form on 0208 776 3752.
Alternatively, you can download a claim form from www.ipplondon.co.uk, and once the claim is submitted with the relevant receipts and other documentation then your claim will be paid directly to you.