We know that many customers are driving their cars less because of lockdown. Your insurance premium is partially based on estimated mileage, so if you’re not on the road as much, it’s only fair you get some money back. We’re on it. If you’re driving less as a result of lockdown, use this form to let us know.I'm driving less
You may be able to temporarily reduce your weekly mileage for a refund.
Remember though, even if you’re not driving your car, it’s a legal requirement for your vehicle to be insured, unless it has been registered with a SORN and is declared 'off the road' with the DVLA. You can find more information here: https://www.gov.uk/sorn-statutory-off-road-notification
If you do declare your car off the road and temporarily no longer require cover, we can suspend your policy. Please get in touch if you’d like to do this.
If you're a DrivePlus telematics customer, you don't need to do anything. We’ll refund you for any reduced mileage during the Coronavirus lockdown. We’ll update you soon.
You can see what else we’re doing to help our customers, our colleagues and our communities here: https://www.directline.com/supporting-you
We’ve also got extra support for NHS workers: https://www.directline.com/nhs
Frequently asked questions
If you need more information, have a look at our lockdown refund FAQs:
If you pay for your policy annually, we’ll refund to the card or bank account you used to pay for your policy.
If you pay for your policy monthly, we’ll automatically spread the refund over your remaining monthly instalments.
We’ll process your refund within 30 days of your request.
Visit our Coronavirus help and support page for frequently asked questions about COVID-19.
Free Green Flag breakdown assistance for NHS workers
Our friends at Green Flag are offering all NHS staff free Green Flag breakdown assistance for their journeys to and from work.
Green Flag has already helped more than 300 NHS staff who have broken down, so if you need assistance with a breakdown, call Green Flag’s dedicated NHS number: 0800 051 0009
They’ll just need your NHS identification number when you call them and your NHS ID card to show the technician.