DrivePlus FAQs

Awards and Scores:

What is an award?

Your award represents a snapshot of your score and achievement at a point in time. You can achieve the following awards Bronze = a score of 74-76, Silver a score of 77-81 score and Gold = a score of 82-100. Achieving an award means you’re on track to receive a discount at renewal.

How can I improve my score?

Once a month you’ll get an update on your progress with some hints and tips on how to improve your driving so you can hit your goal.

Can my score go down?

Your score can improve as well as go down.

App and web portal:

Why should I download the DrivePlus app?

The DrivePlus app helps you to keep track of your driving score. It also provides you with feedback on how to improve your score.

Where can I download the DrivePlus app?

You’ll receive a link in the welcome email.

Can I access my driving information online?

After you‘ve registered on the DrivePlus Plug-in portal via, you‘ll be asked to choose a username and password. You can then view your driving information and keep track of your score via the portal on


How long does it take to fit the device?

DrivePlus Box: Typically about 1 hour.

DrivePlus Plug-in: The device will take you roughly 5 minutes to fit.

Where will the device be fitted (location on car)?

DrivePlus Box: The device is about the size of a mobile phone and will be located out of sight, typically in the dashboard area.

DrivePlus Plug-in: The device is fitted on to the On-board Diagnostics socket (OBD). To find the location of the OBD socket in your car, please visit the DrivePlus Plug-in portal on

Where will I have to go to get the device fitted?

DrivePlus Box: To get the box installed, we‘ll arrange a location with you. We install DrivePlus Boxes in mainland England, Scotland and Wales. The location must be off road and must not be in a public car park.

DrivePlus Plug-in: You fit the device yourself.

What happens if I change my car?

DrivePlus Box: Ensure that you contact us to notify us of any changes and we‘ll stop collecting data from the telematics device within 14 working days of you notifying us. Depending on you car’s compatibility we‘ll send you a DrivePlus Plug-in or install a new DrivePlus Box. If you‘ve any questions, please email

DrivePlus Plug-in: Simply remove it from the OBD socket and re-install the device in your new car. Ensure that you contact us to notify us of any changes.

What happens if there’s a fault with the device?

DrivePlus Box: We‘ll be able to identify if there’s a problem with the device and we‘ll then arrange a convenient time and place for you to bring the car. We’ll then be able to take a look at the device to see what the problem is.

DrivePlus Plug-in: If there is a problem with the device that cannot be fixed remotely, we‘ll organise with you to return the device to us in the pre-paid package and we‘ll send you a replacement.


What happens if my car is written off?

DrivePlus Box: If you wish to continue on DrivePlus we may be able to send a DrivePlus Plug-in or fit a new DrivePlus Box.

DrivePlus Plug-in: If you wish to continue on DrivePlus we may be able to send a replacement device for your new car.

What happens if I cancel my Direct Line Insurance policy?

DrivePlus Box: We‘ll switch off the device and remove you from DrivePlus.

DrivePlus Plug-in: We‘ll switch off the device and remove you from DrivePlus. You‘ll be required to remove the device and return it in the pre-paid package.

What data are you going to collect?

We are going to collect a variety of data to show us how and when your car is driven. This‘ll include things like time of day, speed and type of road. For more details, please refer to the Terms & Conditions.

What does ‘comparative speed’ stand for?

It’s our measure of speed. It measures your speed in comparison to other road users. It doesn’t take speed limits into account. If our feedback suggests you are performing poorly on 'comparative speed’ it means you are driving faster than other users of that road.

What happens if I break the speed limit?

We strongly advise all drivers to obey the Highway Code and drive in accordance with the law. Your score is not calculated using the speed limit and the speed you are travelling at relative to the speed limit will not be used to influence the cover we provide to you under your existing insurance.

Can I use DrivePlus driving records for my tax return?

No, DrivePlus is not designed to track your mileage for any tax returns.

What will you do with the data you collect?

We‘ll analyse the collected data in order to build a picture of driving habits and behaviours. Using this data we hope to provide our customers with better and cheaper insurance. For more details, please refer to the Terms & Conditions.

Who is U K Insurance Limited?

U K Insurance Ltd underwrites the insurance policies of Direct Line. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202810.

Who will be able to view my information?

A controlled group of U K Insurance Limited staff involved in the project as well as suppliers who provide a service to U K Insurance Limited. You‘ll be able to track your own data on the DrivePlus portal on

Will my information be shared with other organisations?

No information which identifies you as an individual will be shared with organisations outside U K Insurance Limited and their approved suppliers.

Who does U K Insurance Limited work with?

U K Insurance Limited works with suppliers - these are companies that provide and/or install telematics devices. Our scheme suppliers collect and transmit data to us when telematics devices are switched on and analyse that data on our behalf.

Will my information be shared with the police?

In the event that your car is stolen and we are able to locate it, we may share the current location information with the police in order to facilitate its recovery. We‘ll only share data in other circumstances if required to do so by law as is the case with information held about customers now.

Will I be able to 'see' any of the information obtained from the device such as printed reports or view it via a web site?

Yes, you‘ll be able to track your own data on the DrivePlus portal on

If I have an accident this year will you use the data you have collected?

Yes, the data may be used in two ways:

  • The technology should alert us of any accidents your car may be involved in. This would then let us call you in order to provide any necessary support.
  • In instances of disputed liability (where there is disagreement about who is responsible for an accident) data from the telematics device may be used to help us determine who was at fault.

How do I get the device removed?

DrivePlus Box: If you require the device to be removed you‘ll need to contact us. We‘ll then arrange an appointment to get the DrivePlus Box removed.

DrivePlus Plug-in: Simply unplug the device and return it using the pre-paid package supplied.

Will it cost me anything to have the device removed from my car?

There’s no need to worry. We‘ll appoint and pay for an engineer to remove the DrivePlus Box.

How secure is my driving data?

All driving data, transferred between all relevant parties, adheres to the highest level of security and we ensure our partners have the same level of security. For more details, please refer to the Terms & Conditions.

What happens if I cancel or don’t install the device?

If you don’t install and use the DrivePlus device supplied to you then we reserve the right to remove any discount that we‘ve applied.