Cash Back

This will depend on your score. You’ll need a minimum score of 74, driven at least 250 miles driven per quarter (except for the first quarter) and your policy has to be in force.

A quarter is made up of 3 months.

Cash Back will only be paid where a complete quarter’s driving has been recorded (except for the first quarter). If you cancel your policy or delete the app at any point during the quarter no Cash Back will be paid.

You’ll receive your Cash Back cheque within 30 days of the last day of the quarter.

Your driving score after three, six, nine and twelve months from the start of your policy will be used to calculate a Cash Back amount. Each quarter your score will be reset, which will help you earn Cash Back each quarter.

You can view the Cash Back amount you’re on track for on the DrivePlus app.

You can download the app from the App Store and Google Play Store or on the DrivePlus portal by www.mydriveplus.com.

We’ll also send you monthly updates by email.

The Cash Back cheque will be sent to the address we hold on file for you and made payable to you.

You’ll receive your CashBack cheque within 30 days of last day of the quarter. If you haven’t received your CashBack cheque by then, please call 0156 583 1130

You have up to 6 months after receipt of your Cash Back to redeem your cheque. We won’t be able to re-issue expired cheques.

App

The DrivePlus app is a requirement of DrivePlus Cash Back. The app monitors your driving via GPS. The app helps you to keep track of your driving score and the Cash Back amount you’re on target to get each quarter. It also provides you with feedback on how to improve your score and increase your cash back award.

You will receive a link in the welcome email.

For a typical day’s commute of 1 hour each way to work at 28mph, roughly 4.2MB of data will be used, which is the size of an average digital photo. Costs will vary by network, but will typically be covered by many contracts.

Typical journey data uses less space than a digital photo and is deleted after transmission.

Auto Start-Stop recording switched on
If you have enabled auto-start your journeys should be recorded automatically. However there may be situations where a journey is not picked up by the app. Under normal use the majority of your journeys should be recorded and saved, if not please contact customer support via support@directline.com

Auto Start-Stop recording switched off
Please make sure you press the start button on your Dashboard before you start every journey. All journeys recorded should be saved. If your recorded journeys are not saved please contact customer support via support@directline.com

No but running any application that uses GPS consumes power. While you don’t need to use a charger, using a car charger is often a convenient way to stay powered.

The application continues to run in the background, allowing you to handle a call. Stay safe: it’s against the law to take calls while you’re driving, unless you’re using Bluetooth or a hands-free kit.

Telematics Device (Plug-in)

You will get a Plug-in via post if you have a compatible Smartphone and car and the phone supports Bluetooth). The Plug-in will pair with your DrivePlus app. Please remember to switch on the Bluetooth on your Smartphone each time you drive.

You will get the Plug-in up to 14 days after you have signed up for DrivePlus CashBack.

Activate Bluetooth on your Smartphone and select ‘Plug-in’ from the devices in range menu. Your Smartphone will then pair with the Plug-in in your car. Make sure you enable Bluetooth each time you drive. Thereafter your phone will automatically pair with the Plug-in.

If it’s fitted properly, then no.

If there’s a problem with the Plug-in that can’t be fixed remotely, just send the Plug-in back in the pre-paid envelope and we’ll send you a new one. If you don’t have the envelope, just email support@directline.com

General

If you wish to cancel your participation in DrivePlus CashBack, you will need to call us on 0345 303 5709

Simply continue using the app in your new car. If you received a Plug-in, it from the OBD socket and re-install it in your new car. You’ll need to make sure that you contact us to let us know of the changes.

If you want to continue on DrivePlus we might be able to send a replacement Plug-in for your new car. Please email support@directline.com.

We’re going to collect a variety of data to show us how and when your car is driven. This will include things like time of day, speed and type of road. For more details, please look at the Terms & Conditions.

It’s our measure of speed. It measures your speed in comparison to other road users. It doesn’t take speed limits into account. If our feedback suggests you are performing poorly on 'comparative speed’ it means you are driving faster than other users of that road.

We’ll analyse the data in to build up a picture of your driving habits and behaviours. Using this data we hope to provide you with better and cheaper insurance. For more details, please look at the Terms & Conditions.

U K Insurance Ltd underwrites the insurance policies of Direct Line. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202810.

A controlled group of U K Insurance Limited staff involved in the project as well as suppliers who provide the service to U K Insurance Limited.

No. Information which identifies you won’t be shared with organisations outside U K Insurance Limited and their approved suppliers.

U K Insurance Limited works with suppliers - these are companies that provide and/or install telematics devices. Our suppliers collect and transmit data to us when telematics devices are switched on and analyse that data on our behalf.

If your car is stolen and we’re able to locate it, we might share the current location information with the police so that it can be recovered. We’ll only share data in other circumstances if we need to do so by law. This is the case with the information we hold about customers now.

Yes, you’ll be able to track your own data on the DrivePlus Portal on www.mydriveplus.com or on the DrivePlus app.

No, DrivePlus is not designed to track your mileage for any tax returns.

We strongly advise all drivers to obey the Highway Code and drive in accordance with the law. Your score is not calculated using the speed limit and the speed you are travelling at relative to the speed limit will not be used to influence the cover we provide to you under your existing insurance.

All driving data transferred between all relevant parties, adheres to the highest level of security and we make sure our partners have the same level of security. For more details, please look at our Terms & Conditions.