Coronavirus (COVID-19) update

Last updated: 7th April 2020

Please be aware we can only accept new business online. With the exception of life insurance, customers can’t currently buy insurance over the phone.

Existing customers: We’re ready and able to help, but at times we can be busy. Please bear with us.

Use our virtual assistant if you have questions about your renewal or want to make a change to your policy. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, check your insurance still meets your needs, you don't need to contact us in order to renew.

Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

For frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Solving problems is what we do. Our goal is to put you first and fix problems faster and better than anyone else… even cyborg cops, alien robots and mutant turtles.

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Who will win?

Choose a hero to find out


Living in the sewers, this turtle has got plenty of experience fixing leaks in a hurry.

Strength 74
Intelligence 90
Pizza-eating skills 100
On-it factor 25

Mark fixes problems every day. He uses the most up-to-date knowledege and equipment to help customers.

Strength 65
Intelligence 83
Pizza-eating skills 45
On-it factor 100

Move over, Donatello

When you want help, it’s probably not from a talking turtle who learnt his trade from a giant rat.

Mark might not be able to get through a pizza as quickly as Donatello, but when it comes to fixing problems, he’s got the turtle beat.