Call our customer hotline for all your travel insurance needs
Call: 0845 246 8704
Lines are open: 8am-9pm Monday to Friday, 9am-5pm Saturday, 10am-5pm Sunday
Need to make a claim? Call our claims advisors
Call: 0845 246 8680
Lines open: 8am-6pm Monday to Friday
Direct Line supports the Typetalk service for people with communication difficulties. To use Typetalk, you will need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.
Our promise to you is that we will always be fair and reasonable whenever you need the
protection of the policies and that we will act quickly to provide that protection.
Should there ever be an occasion when you feel that we have failed to honour our promise,
we will do everything possible to ensure that your complaint is dealt with quickly and fairly.
If you wish to make a complaint please view our complaints procedure or you can call us on
the numbers listed below.