|Ever wondered what happens if you need to make a claim? Or what happens to your car when it’s taken in for repairs? Take a look behind the scenes with our short videos.|
Finalising your claim
When repairs are complete
When work on your car is complete, the garage will call you to arrange for it to be returned. If you were informed that an excess would apply, you’ll need to pay that to the repairer.
If one of our approved repairers was used, your car will be returned cleaned inside and out and parts and repairs will be guaranteed for five years.
What to do if you’re unsatisfied with your repair
We have a team of engineers who regularly visit repairers to ensure they meet our high standards. In the unlikely event that you are unhappy with your repairs you should raise this with the repairer. If they are unable to resolve your concerns, please call our claims team on 0845 246 8471.
Returning a hire car
If you were entitled to a hire car, the provider of the vehicle will have agreed with you what to do when your own vehicle is returned to you.
You and your car should now be ready to get back out on the road! We’ll still be here if you have any further questions about your claim. If you need to speak to us, you can call us on 0845 246 8471.
If you need to make a claim, we'll do all we can to get you back on the road as soon as possible. Follow our step-by-step guide.Claims information
Direct Line offers a range of discounts to help bring down the cost of car insurance. See how much you could save.
Behind the scenes
Take a look behind the scenes of a Direct Line claim - from letting us know what happened to collecting your car.
Take a look at our latest TV ads.