Mortgages

The Direct Line mortgage range was taken off sale to new customers on 29th of March 2010.

 

Contact

How to contact us if you already have a mortgage with Direct Line The number to call us on
Already have a Mortgage with us and completed your mortgage on or before 30th September 2004?
Lines open: 8am-6pm Monday to Friday
0345 300 5295
Already have a Mortgage with us and completed your mortgage on or after 1st November 2004?
Lines open: 8.30am-6pm Monday to Friday
0345 300 1400
Already have a Direct Line One account mortgage?
Lines open: 9am-5pm Monday to Friday
0345 246 8002

Mortgage help

Having trouble paying your mortgage? Falling behind with your repayments? Get in touch on the numbers above and we’ll try to help.

 

Complaints

Our promise to you is that we will always be fair and reasonable whenever you need the
protection of the policies and that we will act quickly to provide that protection.

Should there ever be an occasion when you feel that we have failed to honour our promise,
we will do everything possible to ensure that your complaint is dealt with quickly and fairly.

If you wish to make a complaint please view our complaints procedure or you can call us on
the numbers listed below.