If you’ve ever had a home emergency – smashed window, leaking pipe or broken boiler – and risked more damage because you couldn’t find a reputable repairer in a hurry, then you’ll be glad to hear about Direct Line’s Home Emergency Cover, Home Response 24.

Direct Line Home Emergency Cover works as a membership facility. You pay as little as £7 a month, for a year, and we’ll give you access to thousands of vetted tradesmen and repairers, 24 hours a day, 365 days a year. It doesn’t matter if it is the stroke of midnight on New Year’s Eve, if you have Direct Line Home Emergency Cover, we can arrange to send someone out to help you resolve your home emergency issue straight away.

Some people think that this is covered under their home insurance. However, this can only help with the damage done – for example, a ruined carpet that needs replacing if a flood has ruined it beyond repair. Direct Line Home Insurance does give you a range of benefits under its Contents and Buildings Cover, but there is an extra level of protection through home emergency cover which will further put your mind at rest.

Invest in Direct Line Home Emergency Cover by taking out membership of Home Response 24, plus if you’re a Direct Line Home Buildings or Contents Insurance policyholder, we can give you up to 15% off. You also get 15% off if you already have Direct Line Car Insurance or Breakdown Cover.

You can choose from two levels of Home Emergency Cover: Response and Total Response. Both of these are also flexible with regard to the type of home emergencies you want to cover – for example you may choose to leave ‘heating’ off. Membership to Response covers you for call-out fees and the first hour’s labour. Total Response membership is more comprehensive and includes cover for call-out fees and parts and labour, up to a total of £1,000 (including VAT) per call-out. You can find more details about these policies in our membership documents online or if you have any more specific questions access our frequently asked questions’ section online now or call us. For the option without heating cover, please call us.

Both levels of Direct Line Home Emergency Cover can provide for emergencies that affect your plumbing, drainage, heating, electrics or security. Not only do we take the hassle out of finding a fully qualified repairer for you, we also fully manage your home emergency from the moment you call us to the point when the authorised repairer has completed the job and left the premises. Even if the level of membership you’ve chosen doesn’t  provide cover for all the work you need doing – or if an incident arises and you chose not to include it in your membership – you can still benefit from our guaranteed rates.

If you don’t want to be caught short without heating in winter, lights in the night, or secure doors and windows when you’re about to go away, it pays to invest in Direct Line Home Emergency Cover  now. You can apply for membership quickly and easily online. And if you buy online today, you’ll get an instant 15% off.