Identity and Online Fraud Assistance

These days most of us have a 'life online' – whether that is internet banking, online shopping or connecting with people via social networks. All of this requires us to share personal and financial information across many websites. DataPatrol (powered by Experian) is an Identity and Online Fraud Assistance service which can help to detect the theft, loss or disclosure of your vital personal and financial information.

As a benefit of your Direct Line Home Insurance Plus policy you receive DataPatrol Identity and Online Fraud Assistance and you can benefit from this service straight away.

How does it work?

DataPatrol monitors:

  • Your personal information: name, usernames, aliases and email addresses;
  • Your contact information: home address, other addresses and telephone numbers;
  • Your financial information: credit/debit cards, bank details, online banking IDs and online shopping IDs.

DataPatrol searches for your vital information across a variety of data sources, including:

  • Public Websites
  • Compromised and stolen data traded on Internet
  • Public registers and Companies House
  • Electoral Roll

How to register and start protecting yourself now:

You must hold a Direct Line Home Insurance Plus policy to benefit from Identity and Online Fraud Assistance.

To activate this service you must register at

You'll be asked to enter your policy number. You'll then be able to set up your DataPatrol account and add as much information you want to monitor.

Stay in control

If DataPatrol finds anything that could put you at risk:

  • You will be immediately alerted by email and text
  • The Experian Care support service will give you expert advice on what action you should take to protect yourself.

Additional features include:

  • On-click help and advice
  • Monthly news and updates to help you better protect yourself against online crime